LIANA MATULE
Mansfield
Summary
A dedicated professional with the drive and skill set to excel enhancing any institution/company’s development. Accomplished teacher/ tutor, customer service advisor, interpreter and market research professional with background enabling strong sales through well-coordinated and targeted promotions. Delivers results using data-driven approaches and multi-channel marketing expertise. Organises strategies for maximum impact with optimum timing, collateral and placements. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
9
9
years of professional experience
Work history
Telephone Market Reseacher
My View Research UK
Remote
04.2023 - 03.2024
- Successfully delivered on tasks within tight deadlines.
- Devised interview questions to gain detailed participant insight.
- Used cold calling techniques to garner maximum information from phone interviews.
- Gathered, recorded and reported on insightful customer opinions and feedback.
- Conducted research and gathered information from multiple sources to present clear results.
Interpreter
PAB Languages
Remote
01.2023 - Current
- Displayed neutrality towards client and limited English speaker to maximise impartiality and non-interference.
- Provided parties with clear and exact translation of written materials and interpretation of verbal conversations.
- Informed supervisor when interpreting or translating sensitive and reportable issues.
- Retained correct meaning of original documentation, choosing optimal words, phrases and voice to convey same style of writing.
- Analysed audience members and listened to debriefings on presentation materials to determine best ways to interpret data and present.
- Demonstrated cultural awareness for enhanced translation understanding and accuracy.
- Managed conversational flow without dominating or intruding.
- Honoured outlined ethical codes to keep confidential information secure and protected.
- Proofread translated texts to meet interpretation quality standards.
Interpreter
AA Global Interpreting
Remote
12.2022 - Current
- Retained correct meaning of original documentation, choosing optimal words, phrases and voice to convey same style of writing.
- Displayed neutrality towards client and limited English speaker to maximise impartiality and non-interference.
- Listened to video dialogue in source language and developed translation into target language to prepare subtitle scripts.
- Reviewed business, legal and personal documents in detail to understand terminology and intended meanings.
- Provided parties with clear and exact translation of written materials and interpretation of verbal conversations.
- Conducted etymological research into [Type] language and presented findings to advance field knowledge.
- Maintained understanding of slang, regional differences and informal speech to offer services to broad client base and translate nuances.
- Created translation reference and glossary documents for improved department resources.
- Evaluated translations against source documentation to validate work accuracy.
- Analysed audience members and listened to debriefings on presentation materials to determine best ways to interpret data and present.
- Demonstrated cultural awareness for enhanced translation understanding and accuracy.
Interpreter
D.A. Languages UK
07.2018 - Current
- Provided face to face, video and telephone interpreting services to 111, NHS, Probation and Social services successfully
- Maintaining accuracy and professionalism when interpreting
- Received good feedback from clients and managed on numerous occasions.
- Retained correct meaning of original documentation, choosing optimal words, phrases and voice to convey same style of writing.
- Displayed neutrality towards client and limited English speaker to maximise impartiality and non-interference.
- Reviewed business, legal and personal documents in detail to understand terminology and intended meanings.
- Listened to video dialogue in source language and developed translation into target language to prepare subtitle scripts.
- Provided parties with clear and exact translation of written materials and interpretation of verbal conversations.
- Informed supervisor when interpreting or translating sensitive and reportable issues.
- Analysed audience members and listened to debriefings on presentation materials to determine best ways to interpret data and present.
Customer service and technical coffee specialist -Nespresso
The Virtual Call Center Network
12.2020 - 04.2023
- Recorded information about inquiries and complaints within internal database.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Maintained excellent client satisfaction by providing in-depth support.
- Obtained feedback from customers to improve service experience.
- Employed active listening and product expertise to successfully resolve inbound queries.
English Teacher
Sabis Military High School
UAE
09.2019 - 07.2020
- Managed preparation, delivery and structuring lessons according to scheme of work and unique Sabis system
- Managed to meet and exceed senior and students’ expectations
- Attended staff training and ensuring qualitative performance
- Performed all relative administrative duties- Invigilation, marking, email communication, etc
- Achieved several praises/ recognitions (written emails) from senior management for my high results
- Attended standardisation meetings and exam invigilation.
- Delivered key academic concepts using engaging teaching methods, improving student understanding.
- Set-up equipment and gathered teaching materials to prepare for lessons.
Learning Support Assistant (special needs, mental health conditions)
Confetti Institute
Nottingham
05.2018 - 07.2019
- Consulted peers on students’ learning needs and support
- Analysed each student’s profile, background and diagnosis information
- Managed to provide high standard learning support to students with learning difficulties, mental health disorders and disabilities
- Attended staff training to learn about different techniques and approaches on dealing with different mental health issues
- Updated online system with students’ progress on daily basis writing reports, emails and other administrative duties.
Trainer/ Tutor
Interserve
01.2015 - 01.2018
Market Reseacher
FFIND
04.2023 - Current
- Used cold calling techniques to garner maximum information from phone interviews.
- Compiled and reviewed consumer data on patterns and preferences for marketing information.
- Gathered, recorded and reported on insightful customer opinions and feedback.
- Conducted market research to understand customer base and enhance products.
- Supported team by demonstrating respect and willingness to help.
- Carried out day-to-day duties accurately and efficiently.
- Managed on-site evaluations, internal audits and customer surveys.
Education
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The Key Training Academy, UK
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The Open University UK
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TEFL Academy
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West Nottinghamshire College
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University of Latvia, Riga
Skills
- Learning/ Training needs analysis
- Leadership Skills
- Complaints handling
- Learning difficulties management
- Technological Proficiency
- Excellent communication skills
- Product marketing/ promotion
- Customer Support Skills
- Strategic Planning
- Data mining
- Data analysis
- Inbound and outbound calls
- Sales data analysis
- Active listening
- Client engagement
- Participant screening
- Telephone etiquette
- Data confidentiality
- Desk research
- Customer service and assistance
- Data verification
- Online research
- Acute observation
- Leadership
- Communication skills
- Time management
- Public relations
- Customer-focused
- Problem-solving
- Multilingual
- Marketing
- Social media marketing
Custom
My career in education started in 2010. I have been working for “Interserve” company as a trainer/ tutor from 2015-2018.
Languages
Russian
Native
Latvian
Proficient (C2)
Spanish
Intermediate
Timeline
Market Reseacher
FFIND
04.2023 - Current
Telephone Market Reseacher
My View Research UK
04.2023 - 03.2024
Interpreter
PAB Languages
01.2023 - Current
Interpreter
AA Global Interpreting
12.2022 - Current
Customer service and technical coffee specialist -Nespresso
The Virtual Call Center Network
12.2020 - 04.2023
English Teacher
Sabis Military High School
09.2019 - 07.2020
Interpreter
D.A. Languages UK
07.2018 - Current
Learning Support Assistant (special needs, mental health conditions)
Confetti Institute
05.2018 - 07.2019
Trainer/ Tutor
Interserve
01.2015 - 01.2018
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The Key Training Academy, UK
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The Open University UK
undefined
TEFL Academy
undefined
West Nottinghamshire College
undefined
University of Latvia, Riga
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