Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Voluntary Work
Voluntary Work
Timeline
Generic

Liana Jardine Santiago

Thame,Oxfordshire

Summary

A highly skilled and versatile professional with a diverse background spanning hospitality, luxury retail, interior design, social media management, education, and animal care. Experience in roles such as waitress, bar back, luxury sales associate, kitchen designer, and social media manager, have honed my abilities in customer service, sales, design, and digital marketing. I have successfully managed client relationships, achieved sales targets, created engaging social media campaigns, and delivered customized design solutions. Additionally, work at a primary school and an animal rescue centre has enriched my adaptability, teamwork, and community service skills. My varied professional background demonstrates my adaptability, strong work ethic, and commitment to excellence in every role.

Overview

1
1
year of professional experience
2
2
years of post-secondary education

Work history

Kitchen designer

United Maintenance Services
Bicester
03.2024 - 05.2024
  • Helped clients to envision optimised kitchen space and functionality to promote innovative design ideas.
  • Drafted purchase orders and supply requisitions to facilitate project progress and timely execution.
  • Managed overall project scope and adapted to accommodate unforeseen delays and material shortages.
  • Sourced high-quality kitchen materials to provide elevated sinks, cabinets and countertops to meet current design trends.
  • Coordinated client consultations to discuss design ideas and functional requirements.
  • Created competitive price quotes and sales presentations to illustrate client project specifications and discuss budget constraints.
  • Generated invoices and account statements to foster timely billing processes and minimise payment delays.
  • Created professional presentations using Canva, PowerPoint and Word, creatively communicating design intent and direction to clients.
  • Designed floor plans, elevations, 3D perspective views and material boards for review and presentation, maintaining client input throughout.

Social media manager

United Maintenance Services
Bicester
03.2024 - 05.2024
  • Adapted social media plan based on market research and customer data.
  • Optimised content using key words and targeted publication times to maximise engagement.
  • Brainstormed to generate original online campaign ideas, innovative social engagement strategies and compelling digital content.
  • Identified areas for content improvement by monitoring competitor social media activity and trends.
  • Produced photo and video content with excellent editing skills.

Waitress/Bar back

The Spread Eagle
Thame
12.2022 - 03.2024
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Delivered checks, collected cash or credit card payments and provided receipt to customers.
  • Checked in with customers during meals to check orders were received correctly and met guests' expectations.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Attended to customer's needs proactively for first-class waiting service.
  • Maintained excellent level of service in busy and demanding restaurant environment.

Luxury sales associate

Belstaff
Bicester
08.2023 - 02.2024
  • Merchandised luxury items to promote sales and showcase newly released trends and products.
  • Monitored inventory levels and replenished floor stock promptly and discretely to maintain seamless sales floor experiences.
  • Embodied brand mission and values, showcasing luxury mindset and brand ethos throughout store interactions.
  • Greeted incoming customers and promptly offered top-quality service to assist with product selections.
  • Processed payment transactions, maintaining accuracy and security to safeguard high-value sales.
  • Worked alongside sales team to draw up strategies to increase client base.
  • Assessed customer needs through targeted and individualised questions, maximising customer satisfaction.

Education

A-Levels - Sociology and Health and Social Care

Lord Williams's School
Thame
09.2021 - 05.2023

GCSEs - 8 GCSEs

Lord Williams's School
Thame
09.2021 -

Skills

  • Content creation
  • Social analytics and reporting
  • Audience building techniques
  • Creative
  • Skilled problem solver
  • Collaborative
  • Product knowledge
  • Confident communicator
  • Visual merchandising
  • Excellent timekeeping
  • Customer assistance
  • Active selling
  • Excellent telephone manner
  • Opening and closing procedures
  • Highly responsible and reliable


Languages

English
Fluent

Affiliations

  • Gym
  • Digital Marketing
  • Blog

Voluntary Work

Tiggywinkles Wildlife Hospital

During my time at an animal wildlife hospital, I actively participated in animal husbandry work. I handled and fed various animals, ensuring their dietary needs were met and monitoring their health and behaviour. Additionally, I maintained cleanliness and hygiene by regularly cleaning animal enclosures and workspaces. This experience enhanced my skills in animal care, attention to detail, and commitment to maintaining a safe and nurturing environment for wildlife.

Voluntary Work

During my time working at a primary school, I supported staff by organizing and preparing worksheets, ensuring that educational materials were ready for classroom activities. I assisted students who required additional help and encouragement, fostering a positive and supportive learning environment. Additionally, I contributed to maintaining an orderly and efficient workspace by tidying classrooms and workspaces at the end of each day. This role enhanced my organizational skills, attention to detail, and ability to work collaboratively in an educational setting.

Timeline

Kitchen designer

United Maintenance Services
03.2024 - 05.2024

Social media manager

United Maintenance Services
03.2024 - 05.2024

Luxury sales associate

Belstaff
08.2023 - 02.2024

Waitress/Bar back

The Spread Eagle
12.2022 - 03.2024

A-Levels - Sociology and Health and Social Care

Lord Williams's School
09.2021 - 05.2023

GCSEs - 8 GCSEs

Lord Williams's School
09.2021 -
Liana Jardine Santiago