D365 F&O & SCM
Lian Munday
Snr ERP Consultant
Gosport,UK
Summary
Solutions-driven Business Analyst / ERP Consultant with experience leading cross-functional teams in the development, documentation and delivery of process innovations driving the attainment of business goals. Seek opportunities to transform company practices into fresh, cost-effective solutions leading to more efficient operations.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Snr Business Analyst
Gridserve
01.2023 - 04.2023
- Responsible for Review and Design of HR and ATS
- Review current state processes and procedures for HR and Recruitment
- Map process flows using LucidChart
- Design Future State processes and procedures utilising functionality available within Dynamics 365 HRM
- Map process flows using LucidChart
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Collaborated with stakeholders to define project objectives and criteria.
- Performed gap analysis to identify areas of improvement.
- Executed analysis of risks and identified risk mitigation strategies.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
BUSINESS CONSULTANT
Clear Group
Belfast / Remote
07.2012 - 10.2022
- Appointed to manage a £4m budget, delivering four discrete business solutions
- Business Analysis for requirements gathering, processes mapping, design solutions for wholesale drug process to validate selected ERP solution within MRHA framework
- Led design of new business solutions for FMD (Falsified Medicine Directive) in line with EU legislation
- Successfully designed all testing procedures and test scripts to ensure full compliance with the above
- Design and advise on development of vendor software to work seamlessly across all business sectors
- Led the vendor selection process, driving contract negotiation to support the wholesale drug process
- Managed the implementation of technologies and systems, facilitating business growth of circa 350%
- Undertook an in-depth selection and evaluation process, identifying ERP and document management solutions
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Devised processes to boost long-term business success and increase profit levels.
- Designed and implemented risk management system to identify and mitigate potential risks.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Led restructuring of organisation internal processes, resulting in improved performance.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Evaluated suppliers to maintain cost controls and improve operations.
- Generated reports detailing findings and recommendations.
- Designed the functional specification for an online cashing-up system, integrating with 2 ERP systems
- Boosted capacity for invoice processing, increasing from 26,000 pa to capacity to process over 90,000
BA/ERP Consultant
Connected Places Catapult
Remote
10.2021 - 03.2022
- Review of incumbent ERP system SAP Business One, compare with clients’ business analysis to define requirements
- Compare with Dynamics 365 F&O
- Led design of new business solutions for recommended change to Dynamics 365 F&O
- Design and advise on development of vendor software to work seamlessly across all business sectors
- Led the vendor selection process, driving contract negotiation to support document management and streamlining the AP function
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Collaborated with stakeholders to define project objectives and criteria.
- Executed analysis of risks and identified risk mitigation strategies.
- Generated business intelligence reports to inform strategic decision-making.
- Performed gap analysis to identify areas of improvement.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Optimized data access and storage to improve performance of analytics systems.
- Developed customised reports, summarizing and presenting data in visually appealing format.
- Collaborated with stakeholders to identify business needs and data sources.
- Designed and developed data pipelines to acquire, clean and process data.
- Created dashboards to monitor and track key performance indicators.
- Analysed data to identify root causes of problems and recommend corrective actions.
- Identified patterns and trends in large data sets and provided actionable insights.
- Utilised data visualisation techniques to present and explain complex data sets.
BUSINESS CONSULTANT
Independent Vetcare Ltd
02.2018 - 09.2018
- Responsible for project leadership of Pan-European digital roll-out, delivering overhead savings of 67%
- Appointed to Business Consultant role to spearhead the successful redesign of existing ERP systems
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Developed complete business plans and operational strategies for new and existing business.
- Engaged with a portfolio of senior-level stakeholders, providing direction & influencing decision-making
- Led an accounting automation project, streamlining all cash and reporting processes for the business
- Integrated OpenAccounts and other ERP systems to connect with applications and data sources.
- Delivered individualization by working with clients to gather business requirements.
- Coordinated data conversion activities with internal and customer resources.
- Implemented new ERP systems based on accounting requirements and user needs, assisting with system builds, testing and deliverables.
SENIOR CONSULTANT
Royal British Legion
London
04.2016 - 05.2017
- Responsible for the provision of expert consultancy services to ‘kickstart’ a stalled implementation
- Parachuted-in to recalibrate a major ERP project, aimed at realising cumulative savings of circa £500k
- Reviewed and rewrote project plans, scope, budgets & risk assessments, engaging with stakeholders
- Leadership, management and motivation of a project team of 15 permanent staff, including mentoring
- Project-led the redesign of integration into membership systems and integration into stock systems
- Engaged collaboratively with the ERP vendor to rescope the delivery of the project based on findings
- Increased document storage capacity from scan by 100% at much reduced cost to Royal British Legion
- Successfully increased the database size for cloud hosting by in excess of 250% at no additional cost
- Instrumental in the production of training guides for users, ensuring appropriate use & maximizing ROI
- Challenged ‘status quo’ with incumbent ERP vendor, securing ongoing support cost refund of £33k p.a.
- Identified mis-selling by vendor resulting, in an £87k capital saving plus annual maintenance of 25%
- Effectively brought the project back on track and achieved the successful ‘go live’ on 1st October 2016
BUSINESS CONSULTANT
Advanced Business Solutions Ltd
02.2001 - 06.2012
- Responsible for delivery of consulting services, introducing financial systems and realising benefits
- Appointed to provide consultancy services, driving process improvement and re-engineering for clients
- Focused on successfully reducing client costs, risk and improving overall business performance levels
- End-to-end project and programme management, including project planning, scope, budgeting & risks
- Worked with senior stakeholders during business analysis (discovery) phase, guiding redesign of products & processes, to achieve defined goals
- Engaged with customers and reviewed market data, underpinning delivery of start-of-the-art products
- Implemented financial systems, identifying areas of modification and creating process flows / test plans
- Identified additional product modules that would prove beneficial to customer in further efficiency gains
- Achieved success, reducing costs by over £122k per annum for one client via use of Lean methodology
- Key clients included CBRE, The Royal Household, Rentokil, The Royal Gardens, Mira & ISOS Housing
- Professional accreditation & courses
Education
Professional Certificates - Cloud Computing, Artificial Intelligence and Machine Learing
AWS & Optima Training
Cloud, AI & ML 08.2023 - 01.2024
Executive Post Graduate - PostGrad Cert Cloud Computing
iHUB, IIT Roorkee, and Intellipaat
OnLine 07.2023 - 06.2024
PRINCE2 Foundation and Practitioner - Project Management Professional
Axelos/FireBrand
Master of Business Administration -
DeMontfort University
09.1998 - 11.1999
MSc - Six Sigma Quality (Service)
Solent University
08.2010 - 01.2012
Skills
ERP Systemsundefined
Affiliations
BCS (British Computer Society; MBCS. Association of MBAs; AMBA. Prince2 Practitioner; P2P
Software
OpenAccounts
IntactIQ
Version One
SAP Business One
Microsoft Office
Visio
LucidChart
Adest Document Management
Timeline
Professional Certificates - Cloud Computing, Artificial Intelligence and Machine Learing
AWS & Optima Training
08.2023 - 01.2024
Executive Post Graduate - PostGrad Cert Cloud Computing
iHUB, IIT Roorkee, and Intellipaat
07.2023 - 06.2024
Snr Business Analyst
Gridserve
01.2023 - 04.2023
BA/ERP Consultant
Connected Places Catapult
10.2021 - 03.2022
BUSINESS CONSULTANT
Independent Vetcare Ltd
02.2018 - 09.2018
SENIOR CONSULTANT
Royal British Legion
04.2016 - 05.2017
BUSINESS CONSULTANT
Clear Group
07.2012 - 10.2022
MSc - Six Sigma Quality (Service)
Solent University
08.2010 - 01.2012
BUSINESS CONSULTANT
Advanced Business Solutions Ltd
02.2001 - 06.2012
Master of Business Administration -
DeMontfort University
09.1998 - 11.1999
PRINCE2 Foundation and Practitioner - Project Management Professional
Axelos/FireBrand
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