Liam Mark
Operations Manager
Cambridge
Summary
Resourceful and personable problem solver with deep knowledge in facilitating communication and providing appropriate solutions. Offering strong organisational, problem-solving, and communication skills. Collaborative and determined to meet deadlines and achieve goals in fast-paced environment. Highly motivated and determined to make progress and increase productivity.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Service Coordinator
Pure Service
Cambridge
05.2023 - Current
- Developed productive working relationships with estate managers, property managers, private clients, suppliers and other businesses for subcontracts.
- Maintained accurate records and full compliance with government regulations and agency guidelines,
- Developed database of information for training new employees, with service providers and vendors for easy and quick access to email templates, processes and other resources.
- Managed time between team and job coordination as well as administration while balancing up to 100 calls and emails per day.
- Managed and coordinated service teams to achieve successful completion of service projects as efficiently and effectively as possible
- Resolved customer complaints and issues to drive satisfaction and loyalty, providing timely solutions whilst mitigating any impact on business.
General Manager
Brewboard Pop Up
Cambridge
10.2023 - 12.2023
- Set Up and Managed Short Term Pop Bar in Central Cambridge
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced operational risks while organizing data to forecast performance trends.
- Collaborated with cross-functional teams to develop innovative solutions.
Digital Marketing Manager
Self-Employed
Cambridge
01.2023 - Current
- Developed marketing timeline and strategy for a new venue identifying the key avenues of marketing most cost effective to the business model and target audience
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals and social media engagement
- Tracked and capitalized on emerging industry trends to boost campaign performance as well as proven consistent backbones of industry
- Managed the development of marketing content such as blogs, promotional materials, and advertisements for social media
Event Coordinator
Dusk & Dutchy Events
Cambridge
09.2022 - 07.2023
- Coordinated schedules and timelines for events.
- Performed event coordination for larger parties, wedding and festivals.
- Managed event logistics and operations, inventory and staffing.
General Manager
Othersyde
Cambridge
08.2019 - 09.2022
- Maximised efficiency by coaching and mentoring personnel on operational and leadership principles, industry practices and technology systems.
- Developed company procedures for day to day operation, conduct, staffing, inventory management, events and social media
- Managed budget implementations, employee evaluations, training and recruitment
- Developed new methods, practices, and systems to increase efficiency
- Nurtured relationships with lease-holders, council leaders, local businesses, community groups and regular customer and large clients
- Implemented stock pars and pricing margins as well as staffing limits and structure based on data to ensure accurate profit margins, evaluating P&L on a regular basis to ensure targets are met.
Programme Coordinator
Cambridge Kung Fu
Cambridge
06.2011 - 12.2018
- Used critical thinking to break down problems, evaluate solutions and make decisions under pressure
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Passionate about learning and committed to continual improvement, regularly discussing in team meetings and with the managing director
- Proven ability to develop and implement creative solutions to complex problems.
- Resolved problems, improved operations and provided exceptional service.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Developed and maintained courteous and effective working relationships.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Self-motivated, with a strong sense of personal responsibility.
Education
Bachelor of Science - Audio & Music Technology With Foundation
09.2015 - 09.2019
Skills
Marketing strategy
Event networking
Data Analytics
Effective leader
Operations management
Exceptional interpersonal communication
Staff training/development
Coaching and mentoring
Personnel resource allocation
Risk management
Process implementation
Inventory management
Excellent Communication
Attention to Detail
Notetaking and documentation
Service monitoring and evaluation
Performance improvement
Timeline
General Manager - Brewboard Pop Up
10.2023 - 12.2023
Service Coordinator - Pure Service
05.2023 - Current
Digital Marketing Manager - Self-Employed
01.2023 - Current
Event Coordinator - Dusk & Dutchy Events
09.2022 - 07.2023
General Manager - Othersyde
08.2019 - 09.2022
Anglia Ruskin University - Bachelor of Science, Audio & Music Technology With Foundation
09.2015 - 09.2019
Programme Coordinator - Cambridge Kung Fu
06.2011 - 12.2018