Liam J Churchman
Chippenham,Wiltshire
Summary
Highly skilled professional with extensive proficiency in Microsoft Office, including Access, Excel, and Word. Demonstrates excellent written and verbal communication skills, coupled with a strong ability to lead and engage customers effectively. Experienced in night audit procedures, showcasing a commitment to accuracy and detail. Seeking opportunities to leverage leadership capabilities and customer engagement expertise in a dynamic environment.
Overview
11
11
years of professional experience
2023
2023
years of post-secondary education
Work history
Guest Services Night Supervisor
The Manor House Hotel
Chippenham, Wiltshire
10.2024 - Current
- Oversaw front desk employees to determine performance and delivery of standards.
- Performed concise and accurate handovers to day manager at end of shift.
- Monitored CCTV system and regular security walks for security purposes, ensuring safe environment for guests and staff alike.
- Led employees during night shifts to deliver a high standard of customer service and comply with quality standards.
- Prepared invoices for early departures or extended stays accurately avoiding confusion later on.
Office Administrator/Properties Coordinator
Stonewood Group
Castle Combe
09.2021 - 06.2024
- Rapidly responding to and resolving any administrative problems
- Coordinating office procedures
- Running and maintaining the office area
- Ordering and maintaining office stationery and equipment
- Booking and planning meetings advanced of time
- Assisting the project teams with administrative matters such as the drawing up of documents, contracts and printing of site plans
- The maintaining of several of the companies' properties
- Planning the financial development and planning of the properties
Guest Services Supervisor
The Manor House Hotel
Castle Combe
04.2021 - 09.2021
- Work with Guest Services Manager to train and monitor front office staff
- Duty Manager shifts
- Flexibility to respond to a variety of work situations
- Support the Guest Services manager in managing the overall operations
- Handled guest complaints, resolving any issues that may have arisen during stay.
Guest Services Associate
The Manor House Hotel
Castle Combe
05.2019 - 04.2021
- Support my manager in improving operations and resolving issues to deliver top-notch customer service
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Maintained reception area in orderly manner to provide visitors with positive first impression of the hotel and ensuring high standards constantly maintained
- Responded to telephone inquiries from guests and members of public
- Have gained an extensive experience using Microsoft Excel and Word documents
Front Desk Agent
The Celtic Manor Resort
Newport
01.2017 - 01.2019
- Welcomed guests and clients in upbeat and friendly manner
- Answered and directed incoming calls using multi-line telephone system
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance
- Maintained reception area in orderly manner to provide visitors with positive first impression of company
- Managed clerical needs of company employees, including copying, faxing and file management
- Oversaw office inventory by restocking supplies and making purchase orders
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
Housekeeping Supervisor
Cwrt Bleddyn hotel
Newport
01.2016 - 01.2017
- Managed highly effective team of 8 employees
- Adhered to strict operation and maintenance regulations by following instructions and observing guidelines
- Implemented improved training procedures to better develop new personnel
- Managed maintenance activities, including supervising staff and inspecting equipment
- Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects
- Safely and efficiently finished duties while supporting team members with tasks
FOH Supervisor
White Hart Inn
Taunton
01.2015 - 01.2016
- Ensured optimal beverage stock by monitoring monthly inventory and partnering with owner for corrective action planning to reduce expenses
- Followed save serving safety requirements and kept list of available ride services for inebriated customers
- Set effective employee schedules that maintained coverage at peak times and minimised labour costs
- Accurately monitored cash intake to eliminate discrepancies
- Oversaw bar inventory, restocked supplies and placed orders
Education
Functional Skills Level 2 - English
Open Awards
Skills
- Proficiency in Microsoft Office
- Access
- Excel
- Word
- Excellent communication skills
- Written communication
- Verbal communication
- Night audit procedures
- Leadership
- Customer engagement
Timeline
Guest Services Night Supervisor
The Manor House Hotel
10.2024 - Current
Office Administrator/Properties Coordinator
Stonewood Group
09.2021 - 06.2024
Guest Services Supervisor
The Manor House Hotel
04.2021 - 09.2021
Guest Services Associate
The Manor House Hotel
05.2019 - 04.2021
Front Desk Agent
The Celtic Manor Resort
01.2017 - 01.2019
Housekeeping Supervisor
Cwrt Bleddyn hotel
01.2016 - 01.2017
FOH Supervisor
White Hart Inn
01.2015 - 01.2016
Functional Skills Level 2 - English
Open Awards
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