Liam White

• Maintained excellent showroom presentation through regular cleaning and organisation of displays.
• Resolved escalated customer complaints swiftly, restoring client confidence in our services.
• Implemented strategies for increased showroom traffic, bolstering sales potential.
• Delivered exceptional customer service by assisting clients with product selection and queries.
• Promoted cross-selling opportunities to maximise profit margins without compromising customer trust.

Conducted monthly one-to-one meetings with kitchen designers to evaluate targets and workload.

Facilitated weekly managers' meetings to prepare for upcoming tasks and review outcomes.

Led £5 million sales team at Howdens Bristol, overseeing design appointments and measures.

Executed precise planning and price checks before scheduling deliveries and stock orders.

Demonstrated adaptability through experience in design, warehouse operations, and counter sales.

• Managing my own lead bank as well as booking in delivery's of kitchens, ordering stock and communicating with my team regarding sales targets.
• Hit target and exceeded most periods
• Visiting sites daily to measure and design a customers dream kitchen. Working from architects plans and my own measurements.
• Working beyond and above expectation when our sales month approaches, also during stock take, listing, counting and keying all of the depots stock.
• Working closely with a sales team to ensure we hit all of our targets every month

• Being new to design i very quickly learnt how to plan and price kitchens, visiting sites regularly and adapting my knowledge further
• Maintaining a solid lead bank and keeping in constant contact with my customers regarding upcoming jobs and ensuring my customer service was first class everytime
• Starting an apprenticeship in manegment which would of led me on to be a level 2/3 in manegment. (Was unable to finish this due to a job change)
• Kept my sales convertion rate over 50% at all times, also competing with rival competition continuously i managed to keep my convertion rate at a high percentage.

• Worked with Regional contract managers and multi million pound contract company's to achieve a yearly sales target of 20 million pounds as a contracts division across the country.
• Analysed designs, specifications and performed accurate cost analysis to ensure we give our customers and contract managers the service they deserve to close a sale
• Maintained a high accuracy and fast working pace to stay in control of my work load.
• Managing deadlines and setting myself individual daily targets to achieve up to 30 kitchen estimates daily with tight deadlines in place.
• Created excel spreadsheets and powerpoint presentations to bind and present the final tender package to our clients.

• Contacted customers as soon as issues arose to immediately find resolution before the problems escalated.
• Boosted sales numbers with proactive account servicing and diligent relationship-building.
• Recommended brand products to customers, highlighted benefits and redirected objections to secure an average of £35,000 per month in sales.
• Controlled and organised my own lead bank securing orders and being given the responsibility to set my own discount to ensure we achieve our depot sales profit margin.

• Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
• Received Daily delivery's, maintained a tidy working Environment.
• Bonded with customers and created friendly relationships so customers would return.
• Given the responsibility to book in delivery's, pick customers orders and load safely before being delivered.

• Cleaned and returned vacant rooms to occupant-ready status.
• Stocked room attendant carts with supplies.
• Supplied guests with extra towels and toiletries when requested.
• Swept and vacuumed floors, hallways and stairwells.