Liam Unsworth

• Continuously reviewing category performance and taking a proactive approach to changes in trade to ensure we achieve the business objectives.
• Provide detailed analysis on a range of key metrics by building bespoke reports.
• Working in unison with different teams across several functions to make sure we're set up for success.
• Explore current ways of working to identify opportunities to further drive profit alongside improving our overall customer experience.

• Maximising space both on the shop floor as well as back of house areas to ensure it's set up for success with the customer in mind whilst also boosting colleague efficiency and store profit.
• Overseeing any customer issues which may arise, making sure we explore every avenue possible to get a resolution in a timely manner.
• Managing all operational aspects of the store across stock, cash, and the warehouse.
• Strategically planning rotas across all departments of the store to accommodate both the colleagues and businesses requirements.

• Responsible for leading up a Carphone Warehouse store based within a Currys PC World.
• Keyholder for a Superstore ensuring the store is set-up and ready for the day, and secured at night.
• Equipping a team with the skills and knowledge to provide expert advice and customer service to everyone who shops with us.
• Motivating the team and keeping the company vision alive in store as well as encouraging them to achieve their individual aims in order for the store to attain a business result.
• Embracing and implementing change that benefits the store and it's customers by constantly assessing pain points, be that customer facing or operationally, and with that information forming a plan to implement a suitable solution to resolve or improve the situation.
• Looking after the team's well-being to maintain a happy, healthy and successful work environment.
• Continued my efforts in supporting the wider business as the champion for all things Mobile related from a regional perspective across 20 stores.

• Assist customers with their service & repair issues by identifying faults and carrying out software repairs.
• Educate customers about their new devices by demonstrating how to set up or use its features.
• Work well under pressure, whilst remaining composed when finding solutions for customers issues.
• Safely and securely transfer/backup customers important information to their new devices and cloud storage services.
• Use bespoke software to test and inspect devices to ensure they meet company requirements for resale/reuse.

Worked in one of the Top 25 best performing standalone stores within the business, which was nominated for the Chairman's Shield award for 3 consecutive years. I personally received various awards for my sales performance as well as for also taking on additional responsibility by continuously supporting the wider region of stores.

• Built a rapport with customers by gathering important information about them to find and offer the right products and services to suit their needs.
• Consistently achieve a wide range of KPIs that covered numerous of targets such as sales, attach and customer satisfaction.
• Ability to sell regulated products such as insurance and credit agreements in a compliant way by treating customers fairly.
• Create, organise, and display point of sale items for new product launches and seasonal events.
• Complete several back of house tasks such as store stock takes and cash management in an accurate and efficient manner.