Liam Shaughnessy
Dublin
Summary
Enthusiastic bookseller offering experience in the retail, events and bookselling industries. Excellent team worker and problem solver with resourceful and flexible approach. Knowledgeable about merchandising, operations and customer service.
Overview
10
10
years of professional experience
Work History
Bookseller
Chapters Bookstore
01.2024 - 05.2024
- Maintained an up-to-date knowledge of current literary trends, ensuring accurate recommendations for customers.
- Maximized store efficiency by cross-training in multiple departments, allowing for seamless shift coverage and reduced downtime.
- Provided exceptional customer service through active listening, addressing concerns promptly and professionally.
- Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
- Collaborated with management to create eye-catching displays that showcased popular titles or themes, increasing visibility for featured books.
Assistant Manager
Fun Place
03.2023 - 01.2024
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Worked with store manager to develop action plans to increase performance and exceed sales.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
Shelter Manager
Vietnam Animal Aid and Rescue
07.2023 - 10.2023
- Performed physical examinations of new animals to verify health and preparedness for adoption.
- Provided proper care and medical attention to treat ill and injured animals.
- Administered animal medication to exact dosage and frequency instructions.
- Respond to crisis reports of abuse and neglect.
Farm Manager
My Lovely Pig Rescue
01.2021 - 03.2023
- Assisting and leading on high stakes rescue operations.
- As team leader my role includes managing and training our volunteer team on their allocated areas, assessing strengths and frailties in groups and assigning tasks accordingly.
- Maintained optimum environmental conditions to enable maximum animal welfare and biosecurity.
- Working closely and compassionately with animals suffering from high levels of anxiety and trauma.
- Ensuring consistently high standards of cleanliness, enrichment and nutrition for 150+ pigs, equines, ruminants and hens.
Senior Bookseller
Waterstones Notting Hill
10.2018 - 01.2021
- Assisted in planning and execution of author nights to stimulate interest in books.
- Created vibrant bookstore environment, maintaining outstanding presentation, detail and localisation standards.
- Used exceptional genre knowledge and up-selling skills to maximise sales opportunities.
- Organised in-store promotional events for new book launches and promotions.
- Protected company assets by implementing loss prevention and shrink control standards.
- Engaged customers by providing personalised book recommendations.
Events Assistant
Tabernacle W11
01.2015 - 08.2018
- Monitored industry trends and changes to remain knowledgeable in relevant arts.
- Established strong relationships with suppliers, negotiating contracts for cost-effective services.
- Promoted upcoming exhibitions to encourage repeat gallery visits.
- Kept art works safe and secure to maintain condition and integrity.
- Welcomed gallery visitors, offering advice on current exhibitions and facilities.
Cafe assistant
Fortify Cafe
06.2014 - 01.2015
- Maintained positive environments for customers and staff with enthusiastic can-do attitude.
- Balanced needs of multiple customers simultaneously, reducing average waiting times.
- Kept dining and service areas spotlessly clean for continued customer satisfaction.
Education
Foundation Diploma - Fine Art
University For The Creative Arts
Maidstone, United Kingdom06.2014
Skills
- Book seller industry knowledge
- High-street retail operations
- Merchandising
- Customer service
- Animal Care
Timeline
Bookseller
Chapters Bookstore
01.2024 - 05.2024
Shelter Manager
Vietnam Animal Aid and Rescue
07.2023 - 10.2023
Assistant Manager
Fun Place
03.2023 - 01.2024
Farm Manager
My Lovely Pig Rescue
01.2021 - 03.2023
Senior Bookseller
Waterstones Notting Hill
10.2018 - 01.2021
Events Assistant
Tabernacle W11
01.2015 - 08.2018
Cafe assistant
Fortify Cafe
06.2014 - 01.2015
Foundation Diploma - Fine Art
University For The Creative Arts
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