Liam Seagrave
Ambleside,Cumbria
Summary
Accomplished front office professional with 3+ years’ experience in 4 Red Star and 4 Gold Star hotels, now based in the Lake District. Skilled in Opera PMS and Rezlynx, delivering smooth, guest-focused service in spa, resort, and event settings. Suited to live-in hospitality roles with a strong focus on brand standards, guest satisfaction, and adaptability. Passionate about combining hospitality with a love for the outdoors.
Overview
4
4
years of professional experience
Work history
HOTEL RECEPTIONIST
Ambleside Salutation Hotel & Spa
Ambleside, Cumbria
2025.09 - Current
4 Star | 70 Bedrooms | Leisure Spa & Westmorland Club
- Front desk reception: check-in/out, reservations & guest enquiries.
- Bar service: preparing & serving drinks, stock management.
- Providing local knowledge of the National Park and surrounding area, such as outdoor activities, hiking trails & dining recommendations.
HOTEL RECEPTIONIST
Fawsley Hall Hotel & Spa
Daventry, Northamptonshire
2023.08 - 2025.09
AA 4 Red Star | 60 Bedrooms | 2 AA Rosette Restaurant | Spa & Leisure Club
- Front-facing receptionist - luxury country-house hotel renowned for its historic setting and red-star service.
- Manage check-ins/outs, guest billing, spa and dining reservations using Opera PMS and Guest Line.
- Provide personalised guest service aligned with AA Red Star and brand standards, including VIP arrivals and weddings.
- Coordinate with housekeeping, concierge, and events teams to ensure seamless guest journeys from arrival to departure.
HOTEL RECEPTIONIST
Hellidon Lakes Hotel Golf & Spa Resort
Daventry, West Midlands
2022.06 - 2023.08
4 Star | 111 Bedrooms | 27-Hole Golf Course | Function Rooms & Bowling Alley
- Main point of contact for guests - multi-facility countryside resort.
- Handled bookings, corporate check-ins, and large event coordination using Opera PMS.
Education
Bachelor of Science (BSc) - Digital Media Technology
Birmingham City University
Birmingham2016-06
Higher National Diploma - Business and IT (Level 3 Extended Diploma)
Warwickshire College
Rugby, Warwickshire2013-06
Skills
- Front Desk & Reception
- Customer Service Relations
- Hotel Property Management Systems
- Confident Telephone Etiquette
- Computer Literate / IT Proficient
- Highly Organised
- Listening Skills
Proficient Software
- Guestline Rezlynx
- Opera PMS
- ResDiary
- MS Office - Word, Excel, PPT & Outlook
- GSuite - Sheets, Docs, Drive & Gmail
- Adobe Photoshop & Lightroom CC
Interests / Certificates
- Outdoor Adventure & Mountain Hiking
- Landscape and Outdoor Photography
- Long Term Dividend Investor
- Pro Personal Finance & Self-Budgeting
- Decade of Building A Youtube Channel
- Level 4 Intermediate Pianist
- Vinyl Collector Enthusiast
Timeline
HOTEL RECEPTIONIST
Ambleside Salutation Hotel & Spa
2025.09 - Current
HOTEL RECEPTIONIST
Fawsley Hall Hotel & Spa
2023.08 - 2025.09
HOTEL RECEPTIONIST
Hellidon Lakes Hotel Golf & Spa Resort
2022.06 - 2023.08
Bachelor of Science (BSc) - Digital Media Technology
Birmingham City University
Higher National Diploma - Business and IT (Level 3 Extended Diploma)
Warwickshire College