Liam Robertson

I oversee the daily operations of a team of grounds maintenance operatives and subcontractors. I am responsible for assigning tasks, creating schedules, and ensuring the timely and efficient completion of all grounds maintenance duties. My leadership extends to training new employees on equipment operation, safety protocols, and the company’s operational standards. I monitor performance, provide feedback, and enforce workplace policies to maintain a productive and safety-conscious work environment.

I produce maintenance schedules that ensure the consistent upkeep of grounds and equipment, prioritizing preventative care to minimize downtime and extend the life of assets. Additionally, I coordinate construction projects across estates, collaborating with management to provide project updates, assess staffing requirements, and identify material needs. My role also involves budgeting and quoting for upcoming works, as well as assisting in the planning and scheduling of large-scale projects.

I work with external contractors when specialized services are required and maintain strong relationships with merchants and contractors to ensure timely delivery and quality results. I am committed to enforcing safety and compliance, ensuring that all operations align with safety standards and company policies.

My Responsibilities include the health and safety of myself, colleagues, tenants and the general public by carrying out daily site risk assessments, daily vehicle and machinery checks before any works are carried out. Ensuring I am suitably trained for all machinery and have signed up to and follow all safe systems of work. My duties include carrying out the cyclical maintenance of communal plots, assisted gardens, hedges and shrub beds, weed control and extra works throughout the Argyll and Bute area as required.

My responsibilities and duties included collecting, loading, and unloading materials, supporting the tradesmen efficiently and consistently to a high standard. I also assisted in the measuring, pricing and writing quotes for customers as well as carrying out essential repairs/installation of slates, tiles, UPVC and timber fascias, soffit, and gutters. Ensuring a safe clean working area at all times and carrying the company image respectably.

Within this role, I was an essential part of a multi-trade team consisting of roofers, plasterers, and joiners. My
main duties included manual labour, mixing mortar and concrete, loading/unloading materials and diagnosing issues and repairing as required. As well as performing checks on tools and vehicles before use ensuring safety standards were followed. Communicating effectively with customers and building suppliers.

Assisting the bricklayers by measuring out areas, mixing mortar and concrete as well as loading bricks, blocks, and other concrete products. Assisting in the installation of multifuel stoves as per HETAS regulations.
Other duties included turf removal, spreading gravel, mulch, laying block paving, drain installations, road works and complete new builds. As well As cleaning up site areas ensuring safe working environment for all.

During my time as Bar Supervisor I Balanced tills, accurately handled cash, processed credit card payment batches, and prepared bank deposits. I also managed and trained a small team of bar staff ensuring that all the correct procedures were followed as per the hygiene standards . Using software such as excel to create the weekly rotas and also to stock take for orders.
Prepared and served drinks such as Beers, Wines, and Spirits, achieving outstanding quality and perfection.
Personalized customer experience by greeting customers by name, facilitating meaningful face-to-face
interaction, and catering to specific requests. Performed closing duties including cleaning, sanitizing, and
replenishing stocks.

Met customers and offered assistance with selecting merchandise, finding accessories, and completing
purchases. Opened, shelved, and merchandised new products in visually appealing and organized displays
for optimal sales promotions. Addressed customer inquiries and concerns to facilitate decision-making and
minimize anxiety or hesitation. Provided service with a smile, offering courteous, helpful advice to best meet
customer needs. Building a rapport with both customers/suppliers and negotiating the best prices possible from suppliers. Communicating with other branches and suppliers through the use of emails, letters, telephone and fax. Re-ordered stock and stock taking.

My main role was to assist customers with queries via telephone using the software provided and training given to a high standard. I was able to build up a rapport with the customer often defusing irate customers, using problem solving skills and attentive listening in order to provide a solution efficiently and effectively for the best possible outcome. Recorded and processed notes using various software, employing attention to detail to ensure error-free and accurate information at all times.

Within this role, I ensured compliance with pool policies and procedures. Consistently checked the water
temperature, pH, and chlorine levels on an hourly basis to safeguard swimmer health. Attentively watch over
swimmers being quick to identify those in distress. Kept pool and surrounding areas spotlessly clean for
optimum customer satisfaction and safety. Regularly attending training to follow best practise.