Summary
Overview
Work History
Education
Skills
References
Personal Information
HOBBIES
Timeline
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Liam Riley

Liam Riley

Belgrave

Summary

Friendly and reliable professional with experience in fast-paced retail and warehouse environments. Skilled in customer service, stock management, and working efficiently under pressure to meet targets and deadlines.

Overview

7
7
years of professional experience

Work History

Sales Order Processing Asssistant

Trophy Store
07.2025 - Current
  • Preforming as a effective core team member of the picking department. Clearing up to 300 plus invoices on a daily basis with the team. Recognizing the importance of priority orders (next day) making sure to use my organization skills to execute the company's objectives efficiently.
  • In charge of palletizing and shrink wrapping across the whole warehouse. Working independently in this responsibility whilst multitasking with other roles such as picking.
  • Volunteered to integrate additional responsibilities such as trolley picking, stock put away and stock replenishment. Always productive during working hours.
  • General house keeping such as emptying disposal bins and allocating material to correct recycling, general sweeping of work area and wiping of work equipment.
  • Familiar with navigating through the employees work admin site to complete tasks and communicate with other departments.

Cashier

Lai Poh Hui
07.2020 - 07.2025
  • Greet customers entering store and responded promptly to customer needs.
  • Using communication and listening skills to help customers with enquiries and complaints. This is done by not escalating situation. But to understand and emphasize with customer. This is to ensure customer loyalty and satisfaction.
  • Used cash registers and computer systems to request and record customer orders and compute transactions.
  • Handling pressure and stress from multitasking on regular day to day basis. From taking orders from customers in person and on phone. To taking on additional responsibilities as kitchen assistant.
  • Teamwork, by taking on roles and responsibilities to allow smooth, efficient work dynamic.
  • Assessed notes to determine validity and decrease fraudulent activities.
  • Taking customer orders during high tempo to quickly complete transactions, to reduce wait times. Whilst still delivering quality customer service.
  • Completing average of 80 orders per day.

Warehouse Operative

AAH Pharmaceuticals
08.2023 - 03.2025
  • Maintained and exceeded pick rates of 25 lines/100 labels per hour throughout busiest periods.
  • Picked orders for timely dispatch to customers and retail outlets before cut off times.
  • Reported issues and damages to line manager, enabling prompt, effective resolutions.
  • Listened closely and obeyed instructions without hesitation, carrying out fast-paced picking and packing in line with targets.
  • Sorted materials on warehouse racks and shelves. Leveling, locations and repairs.
  • Completed work following rules and examples set by health and safety.
  • Reduced damages with careful handling and storage of fragile items.
  • Replenished shelves as needed, helped maintain adequate stock levels at all times. By regularly coordinating with FLT drivers.

Warehouse Operative

Hermes
10.2020 - 05.2021
  • Met targets of 1,200 parcels per hour and avoided 1/4000 mis-loads.
  • Minimized product damage, ensuring goods were correctly handled and stored to task specifications.
  • Completed work following safety rules for best working practices.
  • Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
  • Inspected received merchandise for any damages or discrepancies.
  • Kept accurate electronic records of received and distributed merchandise.
  • Loaded packaged goods on to trucks for shipping.
  • Assisted with loading and unloading of vehicles manually and using machines.

Volunteer Worker

Age UK
01.2019 - 03.2020
  • Opportunity to work with diverse team including senior colleagues.
  • Greeted customers and assisted with enquiries.
  • Creating conversation with customers. Understanding that many people do not get opportunity to socialize as much. By providing interaction, it creates customer satisfaction.
  • Processing donations through set procedure. To ensure quality products and correct information for shop floor.

Education

NVQ Level 2 - Uniformed public services

South Staffordshire College
09.2019

NVQ Level 1 - Uniformed public services

South Staffordshire College
2015

GCSEs -

Wilnecote High School
09.2011

Skills

  • Picking
  • Customer service
  • Cash handling
  • Stock management
  • Teamwork & communication
  • Fast-paced work environment
  • Health & safety awareness


References

References available upon request.

Personal Information

HOBBIES


 - My favourite hobby is the tabletop hobby. Ranging from games, model assembly and painting miniatures. Especially from Warhammer 40k and Kill team. 

- Reading is a relaxing pass time. As I enjoy playing music (dawn of war soundtracks) while reading physical books. It is a personal hobby of mine to collect every physical Astra militarum novels and relevant publications to fill my shelves. 

- I enjoy playing video games on my PC, I enjoy RPG and tactical games.

- Finally I relish spending quality time with friends, especially meeting friends and new people at my local gaming club. Where we hold tabletop wargames, D&D and boardgames etc.


Timeline

Sales Order Processing Asssistant

Trophy Store
07.2025 - Current

Warehouse Operative

AAH Pharmaceuticals
08.2023 - 03.2025

Warehouse Operative

Hermes
10.2020 - 05.2021

Cashier

Lai Poh Hui
07.2020 - 07.2025

Volunteer Worker

Age UK
01.2019 - 03.2020

NVQ Level 2 - Uniformed public services

South Staffordshire College

NVQ Level 1 - Uniformed public services

South Staffordshire College

GCSEs -

Wilnecote High School

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