Liam Richards
Hollington,Stoke-on-Trent
Summary
Enthusiastic, with over half a decade of experience. Secures team and individual success through hard work, attention to detail and excellent organisation. Focuses on people to people knowledge to achieve results.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Pre Build Inspector
JCB
Rocester, Staffordshire
04.2023 - Current
- Removed faulty products and parts for repair or recycling.
- Determined appropriate method of inspections to suit different situations.
- Communicated well with personnel at multiple levels across various teams.
- Assessed functionality and performance of manufacturing parts and materials.
- Promoted good safety and environmental practices to minimise risk.
Customer relations manager
Mac Properties
Stafford, Staffordshire
11.2019 - 04.2023
- Handled negotiations with outside vendors and service agencies to meet client and company needs.
- Established budgets and cost controls strategies to meet objectives.
- Translated senior management directives into front-line policies and implemented changes with staff.
- Used consultative sales approach to understand and meet customer needs.
- Responded to telephone and in-person requests for information.
- Designed and implemented training to further develop staff based on business goals.
Customer relationship officer
Mac Properties
Stafford, Staffordshire
10.2017 - 11.2019
- Educated customers about company products and services
- Set appointments with estate agents and clients to carry out service changes and/or improvements
- Applied conflict management to stressed and concerned customers.
- Interpreted customer needs to provide tailored service
- Handled in-person, email and mailed correspondence.
- Prepared necessary forms to complete transactions.
- Offered current, accurate advice on optional solutions for concerns.
- Answered 30+ telephone calls per day with professionalism.
Front of house team member
Alton Towers
Alton, Staffordshire
04.2015 - 10.2017
- Handled reservations to maximise covers and revenue.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
Education
GCSEs - Business Communications, Business Studies, Mathematics, English Literature, English Language, IT
Thomas Alleynes High School
Uttoxeter, Staffordshire 09.2010 - 09.2013
Skills
- Mechanical maintenance
- Sales forecasting
- Results oriented
- Customer retention
- Complaint handling
- Microsoft Office
- Problem solver
- Outstanding customer service
- Quality Control
- Customer loyalty building
Timeline
Pre Build Inspector
JCB
04.2023 - Current
Customer relations manager
Mac Properties
11.2019 - 04.2023
Customer relationship officer
Mac Properties
10.2017 - 11.2019
Front of house team member
Alton Towers
04.2015 - 10.2017
GCSEs - Business Communications, Business Studies, Mathematics, English Literature, English Language, IT
Thomas Alleynes High School
09.2010 - 09.2013
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