Liam Reeves
Derby,Derbyshire
Summary
Training and communications specialist perusing his life long ambition in emergency medicine as an Emergency Medical Assistant (EMA). Extensive experience in designing and delivering training programmes, supporting staff development, producing multimedia learning content and improving operational performance. Degree-educated with a strong background in clinical triage, coaching, e-learning development and service quality within both healthcare and large-scale corporate environments.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work history
Emergency Medical Assistant (EMA)
East Midlands Ambulance Service (EMAS)
06.2025 - Current
- Provides structured clinical triage, patient assessment and emergency call handling using NHS Pathways.
- Competent in CM1 and CM2, consistently achieving high audit results for accuracy and pathway adherence.
- Identifies red flags, safeguarding concerns and complex clinical presentations, escalating appropriately.
- Delivers CPR instructions and emergency first-aid guidance including bleeding control and airway management where appropriate.
- Communicates calmly and effectively with callers in distress, applying reassurance and de-escalation techniques.
- Maintains accurate real-time documentation in accordance with clinical and legal requirements.
Co-Founder & Training Lead
M2 Medical
02.2022 - Current
- Co-founded a CPD-accredited healthcare training organisation delivering Basic Life Support, Paediatric First Aid, First Aid at Work and Aesthetics training.
- Designed and delivered full learning programmes including blended learning (e-learning and classroom-based delivery).
- Created high-quality multimedia instructional content including first-person CPR demonstrations, interactive modules and scenario-based learning.
- Delivered workshops, induction sessions and practical skills training across healthcare, education and social care sectors.
- Led training needs analysis, structured assessments and remedial training plans to ensure competence.
- Oversaw quality assurance, accreditation standards, evaluation and continuous improvement of all training programmes.
- Reduced involvement in 2024–2025 when moving into my life long goal of working for EMAS, while continuing to support programme development.
Quality Coach
E.ON Energy
01.2020 - 12.2021
- Managed coaching and development for a team of approximately 40 staff, focusing on quality improvement.
- Delivered remedial training, coaching plans and performance feedback to improve service outcomes.
- Conducted audits, analysed compliance data and identified training needs to support operational goals.
- Developed training materials, quality guides and performance improvement tools.
- Presented performance findings, insights and recommendations to senior management.
Service Delivery Manager / Engagement Lead
E.ON Energy
01.2015 - 12.2019
- Delivered induction, training and engagement programmes across multi-site operations.
- Designed system, process and communication training materials including videos, presentations and written content.
- Delivered workshops and training and presented sessions to large audiences, including conferences of up to 200 attendees.
- Conducted training needs analysis and supported performance improvement initiatives across teams.
- Produced written reports, updates and training documentation for senior leadership.
- Worked collaboratively with project managers and stakeholders to embed organisational changes and support post-implementation training.
Education
BSc Healthcare Studies -
Nottingham Trent University
09.2021 - 04.2025
Access to Higher Education Diploma -
Derby University
06.2012 - 06.2013
Skills
- NHS Pathways CM1 & CM2 Competent
- Clinical Triage & Red-Flag Identification
- Training Design & Delivery
- Remedial Coaching & Competence Improvement
- Training Needs Analysis
- Emergency Communication & De-escalation
- Call Auditing & Performance Monitoring
- CAD Systems & EOC Operational Procedures
- Stakeholder Engagement
- Report Writing & Documentation
- E-Learning & Multimedia Content Creation
- Curriculum & Workshop Development
- Data Interpretation & Performance Reporting
- Project & Change Support
- Staff Mentoring & Induction
Timeline
Emergency Medical Assistant (EMA)
East Midlands Ambulance Service (EMAS)
06.2025 - Current
Co-Founder & Training Lead
M2 Medical
02.2022 - Current
BSc Healthcare Studies -
Nottingham Trent University
09.2021 - 04.2025
Quality Coach
E.ON Energy
01.2020 - 12.2021
Service Delivery Manager / Engagement Lead
E.ON Energy
01.2015 - 12.2019
Access to Higher Education Diploma -
Derby University
06.2012 - 06.2013