Liam Pilling
Manchester,Greater Manchester
Summary
A Results-driven hospitality manager with over seven years’ experience in the sector, progressing from Food Runner to Deputy General Manager in a high-volume restaurant. Five years of experience at a senior management level, with a proven record of supporting sales growth and increasing covers through strong operational control and team leadership. Recognised for developing high-performing teams, maintaining brand standards, and consistently delivering high levels of customer satisfaction, as shown in reviews through a hands-on, people-focused management approach
Overview
8
8
years of professional experience
Work history
Deputy General Manager
Pizza Express
Manchester
08.2021 - Current
- Successfully led Salford Quays site reopening in February 2025, generating £1.25 million in sales after being closed for 7 months prior.
- Monitored sales performance, adjusting strategies based on key indicators.
- Managed daily operations to ensure smooth workflow across teams.
- Resolved customer complaints promptly to maintain service quality.
- Tracked weekly performance metrics, identifying improvement opportunities.
- Oversaw budgeting and financial planning to sustain profitable margins.
Waiter
Pizza Express
Manchester
12.2017 - 08.2021
- Facilitated payment transactions to ensure seamless customer checkout experiences.
- Maintained composure under pressure, sometimes managing 40-cover sections at one time
- Collaborated effectively with team members to achieve operational objectives.
- Provided excellent customer service and helped improve customer satisfaction scores.
Education
Bachelor of Science - BSc Honours in Business and Information Technology (2:1)
Sheffield Hallam University
Sheffield 09/2016 - 05/2019
Extended Diploma in Business Studies
Oldham College
Oldham 09/2014 - 05/2016
A-Levels - ICT, Applied Business, Geography, Forensic Science
Crompton House
Shaw 08/2013 - 05/2014
GCSEs - 11 GCSE's A-C
Crompton House School
Shaw 08/2008 - 05/2013
Skills
- Microsoft 365 proficiency
- Verbal and nonverbal communication
- Customer service excellence
- Adaptability and learning
- Time management skills
- Efficiency under pressure
Affiliations
- Sports- Football, Darts & Snooker
- Travelling
- Cooking/Baking
Timeline
Deputy General Manager
Pizza Express
08.2021 - Current
Waiter
Pizza Express
12.2017 - 08.2021
Bachelor of Science - BSc Honours in Business and Information Technology (2:1)
Sheffield Hallam University
09/2016 - 05/2019
Extended Diploma in Business Studies
Oldham College
09/2014 - 05/2016
A-Levels - ICT, Applied Business, Geography, Forensic Science
Crompton House
08/2013 - 05/2014
GCSEs - 11 GCSE's A-C
Crompton House School
08/2008 - 05/2013