Liam Ord
Aberdeen,Aberdeen City
Summary
Dynamic Food & Beverage Manager skilled in operational management and resource allocation. Monitoring stock levels and keeping on top with regular ordering. A very friendly outgoing positive manager willing to learn new skills and challenges for not only my own personal growth but for the growth of the business and team I work for/with. Through years of customer service and hospitality experience I have gained strengths in a wide variety of departments and have overcome many challenges throughout my career. I keep customer service at the forefront of my day to day work life and care about providing the best service possible. I run the largest bar and restaurant in our portfolio and want to ensure we keep our service levels to the highest of standards.
Overview
9
9
years of professional experience
6
6
Years of Secondary Education
Work History
Food and Beverage Manager
Aberdeen Altens Hotel
Aberdeen, Aberdeen City
05.2022 - Current
- Confirmed all staff adhered to uniform and personal hygiene policy as detailed within RBH Policies
- Organised breaks based on fluctuations in volume of business to avoid having staff shortages during peak hours and utilising staff to ensure work load is evenly shared.
- Managed busy bar and restaurant bookings to organise guest lists and avoid double bookings.
- Delivered functions and events to required standards in collaboration with events coordinator.
- Liaised with chef on duty to provide seamless food service and communicated with head chef to provide feedback either good or bad
- Provided administrative support through inventory reporting/stock taking, budget governance and payroll management to ensure payroll is kept tight when business is quieter.
- Produced and distributed rotas in a timely manner and ensure I am always up to date with draft rotas with keeping in regards peoples time off requests to the best of my abilities
- Covered Duty Manager shifts in a busy 216 bedroom hotel
Food and Beverage Assistant Manager
Aberdeen Altens Hotel
Aberdeen, Aberdeen City
10.2020 - 05.2022
- Maximised company profits through rigorous analysis and control of both portioning and wastage.
- Confirmed all staff adhered to uniform and personal hygiene policy as detailed within RBH Policies
- Identified and maximised upselling opportunities to increase sales and profits.
- Assisted management in conducting annual staff appraisals with team members working within area of responsibility.
- Ensuring staff are up to date with online Smile Training and have completed within the given time frame
- Hands on approach with the recruitment and training process ensuring all staff are trained on the necessary roles and responsibilities
- Supervised service of all food and beverages within hotel in absence of food and beverage manager.
- Ran functions of all kinds including Weddings, Birthday Parties and Funeral Teas
- Covered Duty Manager shifts in a busy 216 bedroom hotel
Food and Beverage Supervisor
Aberdeen Altens Hotel
Aberdeen, Aberdeen City
10.2019 - 10.2020
- Identified and maximised upselling opportunities to increase sales and profits.
- Managed restaurant and bar bookings to organise guest lists and avoid double bookings.
- Confirmed all staff adhered to uniform and personal hygiene policy as detailed within RBH Policy
- Cashed up at the end of shifts and ensured all payments added up to the correct amounts
- Covered duty manager shifts as well as my usual daily tasks within a busy 216 bedroom hotel
- Led F&B team to champion customer service and consistently elevate food presentation standards.
- Monitored and authorised staff clock-in and clock-out procedures to ensure they were adhering to the hotel policies
- Trained new staff in the hotel in a variety of roles and responsibilities
- Liaised with chef on duty to provide seamless food service and communicated with head chef to provide feedback on same
Hotel Supervisor
Knowes Hotel and Restaurant
Macduff, Aberdeenshire
08.2017 - 08.2019
- Overseen running's of the whole hotel and in different departments including F&B, Kitchen, Housekeeping and Sales and Events Coordinating
- Reception and Reservation trained with check ins and check outs but also the making of and amending of bookings
- Full turn overs of rooms and the cleaning of communal areas
- Assisting in the kitchen when short staffed so working Larder, Fryers and Sauce sections
- Creating new cocktail and drinks menu on monthly basis
- Running the busy bar and restaurant to both locals and our hotel guests
- Covering Duty Manager shifts with checking security is to the highest of standards, dealing with complaints and also with assisting wherever was needed
- The training of new team members in a variety of departments
- Cashing up tills and ensuring all payments have been correctly processed
Chip Shop Supervisor
Dolphin Chip Shop
Macduff, Aberdeenshire
03.2014 - 01.2018
- Ensured regular sales floor tidying and stock replenishment for visually appealing Product displays.
- Coached and mentored junior retail staff to improve quality and productivity standards.
- The preparation of food to the highest of standards and adhering to health and hygiene but also food safety
- Assisted with the ordering of stock both food and drinks
- Handled store opening and closing procedures with exceptional attention to detail for optimal safety.
- Coached team to deliver top-quality customer service and uphold brand values.
- Assisted with the creating and issuing of rotas to all staff and ensuring an even work load given
Education
A-Levels - English, Biology, History, Modern Studies, Physical Education
Banff Academy
Aberdeenshire 09.2011 - 06.2017
Scottish Qualifications Certificate - Hospitality Supervision and Leadership Level 3
Hospitality Training
Aberdeenshire 02.2018 - 02.2019
Skills
- Customer complaint handling
- Training
- Recruitment and hiring
- Staff supervision
- Duty Manager Training
- Operational side of Meeting & Events
Languages
English
Native
Timeline
Food and Beverage Manager
Aberdeen Altens Hotel
05.2022 - Current
Food and Beverage Assistant Manager
Aberdeen Altens Hotel
10.2020 - 05.2022
Food and Beverage Supervisor
Aberdeen Altens Hotel
10.2019 - 10.2020
Scottish Qualifications Certificate - Hospitality Supervision and Leadership Level 3
Hospitality Training
02.2018 - 02.2019
Hotel Supervisor
Knowes Hotel and Restaurant
08.2017 - 08.2019
Chip Shop Supervisor
Dolphin Chip Shop
03.2014 - 01.2018
A-Levels - English, Biology, History, Modern Studies, Physical Education
Banff Academy
09.2011 - 06.2017
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