- Attending sporting events such as England Red Roses matches, Football games and Ice hockey matches
- Watching new Film releases at the local Cinema
- Traveling
- Avid Golfer
Liam M Riley
Ilkeston
Summary
Highly motivated Operations Management Specialist with a passion for delivering excellence in customer service. Drives operational success by implementing daily trackers and managing workflows for a team of 40+ staff across 4 different roles and 2 different sites, in a high-volume environment. Commits to personal growth and team development, continuously striving for compliance and performance enhancement.
Over 8 years experience' in the Parcel delivery sector having been a career Employee of UPS since my first role at the company in 2018.
Overview
8
8
years of professional experience
Work History
OMS (Operations Management Specialist)
UPS
Nottingham
01.2024 - Current
- Oversee a team of clerks responsible for the Entire Division's Customer service, dealing with an area in which 22,000+ packages are delivered each day.
- Implemented daily trackers for internal KPIs and managed daily workflows for Centre clerks, improving operational oversight.
- Oversee daily work of 40+ employees ensuring there is a clear vision and processes In place.
- Coordinated with department heads to streamline processes, increasing organisational effectiveness.
- Oversaw compliance for Nottingham Centre by coordinating safety and compliance training, ensuring adherence to standards.
- Established internal compliance standards meeting or exceeding requirements.
- Reviewed operational results to proactively manage and adjust budgets or plans.
- As the OMS for the Nottingham Centre I have been the primary contact for any queries or issues relating to any aspect of the day-to-day running of the Nottingham package Centre. Reporting directly to the Centre Manager
Local Sort Team Leader
UPS
01.2021 - Current
- Transformed underperforming team struggling with internal KPIs, achieving consistent performance that surpassed most other centres within Central division.
- Expanded team from 16 to 22 members, increasing daily package volume from 4000 to over 7000 during COVID pandemic.
- Planned workloads and delegated tasks strategically, ensuring team met seasonal demand fluctuations effectively.
- Although my team has since reduced along with the volume, we were still the best-performing team on average until I handed most day-to-day operations over to my cover.
- Manage an Implant team of 4 Sorters working within our largest shipper (Games Workshop). I have to work and liaise with daily, to ensure Operation and Customer satisfaction.
- Monitored team performance, identifying areas for improvement and implementing corrective actions.
- Kept and updated accurate employee records regarding performance, absence and HR conversations.
- I Began as a Local Sort Team leader in Early 2021 after covering the position for most of 2020.
Key Entry Clerk
UPS
Nottingham
01.2019 - 01.2020
- During my time as a key entry clerk, I was the main point of contact for all our biggest shippers who to this day would / will bypass their Account rep to speak to me directly with any issues or questions.
- Built extensive network of contacts with shippers, facilitating ongoing communication and support.
- Engaged with international shippers to strengthen centre's preparedness for BREXIT, ensuring smooth operational transition.
- In Early 2019 I was made a Key entry Clerk in Nottingham just as BREXIT was beginning to take shape.
- I believe this shows in the number of holds we had during this time imparted to other Centres in our division.
- Extracted and organised prospective customer data, supporting sales team with lead qualification and improving forecasting accuracy.
Local Sorter
UPS
11.2018 - 01.2019
- Executed various roles in local sort, including loading, unloading, smalls sort, and scanning, ensuring efficient operations.
- Assumed responsibilities as Holds clerk, key entry, and local sort team leader, facilitating smooth workflow and team coordination.
- Joined UPS as a new employee on 1st November 2018.
- Transitioned to UPS on 1st November 2018, following redundancy from my last position.
Education
Level 3 Diploma - Electrical installation
New College Nottingham
Level 2 Diploma - Electrical installation
New College Nottingham
GCSE - 7+ GCSE Grade C or above
Kirk Hallam Community Academy
IlkestonBusiness Management
The Open University
Nottingham, NGMSkills
- Operations management
- Data Analysis
- Process optimisation
- Logistical Coordination
- Microsoft Office
- Customer Focus
- Strategic Thinking
- Staff Development
- Proactive Work Ethic
- Dedication & Loyalty
Interests
Timeline
OMS (Operations Management Specialist)
UPS
01.2024 - Current
Local Sort Team Leader
UPS
01.2021 - Current
Key Entry Clerk
UPS
01.2019 - 01.2020
Local Sorter
UPS
11.2018 - 01.2019
Level 3 Diploma - Electrical installation
New College Nottingham
Level 2 Diploma - Electrical installation
New College Nottingham
GCSE - 7+ GCSE Grade C or above
Kirk Hallam Community Academy
Business Management
The Open University