Liam Marsh

In my current position, I actively support external conversations with colleges, training providers, and combined authorities to advocate for learner needs. I ensure that our team adheres to bootcamp and Adult Education Budget (AEB) criteria across regions while creating a robust candidate pool for short rail courses. By attending job fairs nationwide, I build new relationships with referral partners such as the job centre prisons, colleges and local authorise. My ability to demonstrate effective community outreach has allowed me to develop ever-growing relationships for my employer which has resulted in profitable business outcomes. My role also involves driving company-wide data analytics, where I convert data into actionable insights and implement improvements that enhance our programs. These experiences have equipped me with the skills necessary to source and interview candidates, manage relationships with external stakeholders, and deliver outstanding Information, Advice, and Guidance.

In this role, I have built a network of over 500 contacts across the North-West, including Greater Manchester and the Liverpool City Region. This network was established through a proactive approach, working with various referral sources such as job centres (job fairs), prisons (through visits and talks), probation services, and more. Since joining Redstone, I have significantly improved both the quality and quantity of candidates, enrolling over 400 learners in the past 12 months, with a retention rate of at least 85% across all courses. Approximately 35% of these learners have a criminal conviction, 12% have SEND (Special Educational Needs and Disabilities), and the cohorts represent a diverse mix of genders, ethnicities, and ages.

As a Sales Executive at Zuto, I served as the primary point of contact for customers, guiding them through their car-buying journey. My role focused on maximising both customer and client potential while adhering to FCA regulations.

I managed a pipeline of over 80 active customers, maintaining regular daily communication and providing personalised support tailored to each customer's specific needs, preferences, budget, and lender criteria. This involved proactively contacting qualified customers, dealerships, and lenders, and staying up to date with a panel of 17 different lenders, including Moneybarn, Zopa, and Alphera, by navigating their platforms, criteria, and resources.

Playing a key role in one of Zuto's highest-converting teams, handling customer objections by clearly explaining the reasons behind them and working to find the best solutions. In order to earn a place on this team I had to convert over 45 car finance deals each month consecutively over three months, including a record sales of 7 in one day.

As a football coach, I design and lead training sessions focused on key areas identified through match analysis and performance assessments, targeting specific aspects that need improvement. I consistently motivate both myself and the team, fostering a positive and high-energy environment to inspire optimal performance.