Liam Mackinnon
Thurso,Highlands
Summary
Quick learner with adaptability to changing challenges and needs. Strong work ethic complemented by excellent communication, multitasking, and prioritization skills. Conversational proficiency in [language] enhances team collaboration and support. Maintains high physical fitness levels for efficient and safe task execution.
Overview
4
4
years of professional experience
Work History
Grocery worker and till worker
Tesco
Thurso, Caithness
03.2026 - 06.2026
- Delivered consistently high work quality while meeting agreed timeframes independently.
- Interpreted supervisor task instructions and followed specifications with accuracy.
- Owned customer greeting moments and provided immediate support throughout each interaction.
- Managed customer enquiries promptly to strengthen loyalty and satisfaction.
- Planned restocking by opening merchandise and materials and replenishing designated areas.
- Drove site standards by removing waste and keeping workspaces clean.
- Held accountability for meeting safety and performance requirements at all times.
- Maintained clean-as-you-go routines to reduce health and safety exposure.
- Took responsibility for accurate till processing of refunds and exchanges.
- Coordinated with colleagues to implement promotional displays improving product visibility.
- Facilitated team coordination by communicating clearly over radio receivers.
Shop Assistant
Newsbeat Thurso
Thurso, Caithness
08.2022 - 03.2026
- Processed transactions efficiently, including cash, credit card, and gift voucher payments.
- Operated register to process payments via cheque, cash and cards.
- Encouraged customer loyalty by building positive rapport with regular customers.
- Fostered a positive shopping experience, leading to repeat business and customer loyalty.
- Addressed customer complaints with empathy, resolving issues to ensure satisfaction.
- Coordinated with team members to maintain a tidy and safe shopping environment.
- Replenished items and organised displays to keep stock looking professional.
- Organised and displayed items in a visually appealing manner.
- Monitored expiry dates of products, removing out-of-date items to uphold health standards.
- Rotated stock on shelves, reducing stock waste and minimising store losses.
- Demonstrated flexibility by covering various shifts, including weekends and holidays.
- Trained new staff on shop procedures, till operation, and customer service excellence.
Education
Higher Units - Business Management
Thurso High School
Thurso01-2025
SQA Level 6 - Excellence In Sport
Thurso High School
Thurso01-2025
SQA Level 5 - Communications
Thurso High School
Thurso01-2025
National 5 - Physical Education
Thurso High School
Thurso01-2025
National 5 - Business Management
Thurso High School
Thurso 01-2024
National 5 - English
Thurso High School
Thurso 01-2024
SQA Level 5 - Travel & Tourism
Thurso High School
Thurso 01-2024
National 4 - Gaelic
Thurso High School
Thurso 01-2024
National 4 - Maths
Thurso High School
Thurso01-2024
National 4 - History
Thurso High School
Thurso 01-2024
National 5 - Sport & Recreation
Thurso High School
Thurso01-2024
Skills
- Stock rotation
- Restocking skills
- Clean-as-you-go procedures
- Customer service
- Complaint resolution
- Time management
- Visual merchandising
- Safe equipment operation
- Manual lifting
- Strength and flexibility
- Team coordination
- Team player
- Reliability
- Attention to Detail
- Determination
- Persistence
- Leadership excellence
- Communication skills
- Public speaking
Languages
English
Proficient
C2
Scottish Gaelic
Intermediate
B1
Interests
- Sports- Football, Basketball, badminton, running
- Music- Guitar, Bass, ukulele, Singing
- Sports coaching with football and other sports
- Reading
- Learning new skills
Timeline
Grocery worker and till worker
Tesco
03.2026 - 06.2026
Shop Assistant
Newsbeat Thurso
08.2022 - 03.2026
Higher Units - Business Management
Thurso High School
SQA Level 6 - Excellence In Sport
Thurso High School
SQA Level 5 - Communications
Thurso High School
National 5 - Physical Education
Thurso High School
National 5 - Business Management
Thurso High School
National 5 - English
Thurso High School
SQA Level 5 - Travel & Tourism
Thurso High School
National 4 - Gaelic
Thurso High School
National 4 - Maths
Thurso High School
National 4 - History
Thurso High School
National 5 - Sport & Recreation
Thurso High School