Liam Johnson
Cardiff
Summary
Highly disciplined and adaptable professional with a strong foundation in organisational skills, training and development, and effective communication. Demonstrates a logical and analytical approach to problem-solving, complemented by a driven and independent work ethic. Adept at managing tasks requiring heavy lifting while maintaining a diplomatic and dedicated attitude. Committed to leveraging expertise to contribute to dynamic environments and achieve impactful results.-
Overview
7
7
years of professional experience
9
9
years of post-secondary education
Work history
Team Member
The Cooperative Food
Llandaff, Cardiff
06.2024 - 09.2024
- Managed cash register transactions for accurate record keeping.
- Reduced customer wait times through optimised checkout processes.
- Ensured workplace cleanliness with regular maintenance tasks.
- Provided excellent customer service to enhance business reputation.
- Facilitated customer relations for increased brand loyalty.
- Closed the store and Opened the store.
- Processed payments swiftly for improved customer experience.
- Recommended products and services to customers based on requirements.
- Counted change correctly and issued customer receipts.
- Made sure baskets, bags and trolleys were available for customers and didn't obstruct aisles or entrances.
- Loaded trolleys with merchandise, facilitating easy movement around the store.
Team Member
Tesco
Cardiff
10.2023 - 10.2023
- This was a volunteering opportunity that was set up by my agency, Maximus.
- From working here was able to gain experience working within
- Demonstrated proper food handling and safety standards.
- Collaborated and offered support with extra tasks to meet team goals.
- Prepared and packaged orders with precise presentation skills.
- Demonstrated energy and enthusiasm to go above and beyond for each and every customer.
- Assisted with Customer enquires with enthusiasm and politeness.
- Promoted company values and vision, ensuring full team adherence and investment.
Team Member
KFC
Cardiff
11.2022 - 12.2022
- During working at KFC I displayed many customer service skills and food handling.
- I completed online training and face to face training in store.
- Demonstrated proper food handling and safety standards.
- Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
- Prepared and packaged orders with precise presentation skills.
- Received complaints and feedback, escalating as necessary for swift resolution.
- Helped to prepare and plate food orders for quick service. At times dealing with 40 customers within a span of 20 minutes.
Volunteer
Llanishen Charity Shop, Llanishen
Cardiff, CRF
01.2018 - 01.2018
- Whilst I was studying my final year at Llanishen High School, I volunteered for work experience at my local charity shop located also in Llanishen
- This was an amazing opportunity which whilst brief allowed me to build upon my:
- Time management skills
- Customer Service Skills
- Communication Skills
- Overall Patience
- Serving different individuals
- I was able to adapt to having to communicate in different ways for example during my brief time, the majority of customers were elderly with some having difficulties hearing
- To accommodate this, I would communicate at a slower pace
- What I also learnt through this experience was that within retail, it's important to allow them to, the customer to feel welcome.
Education
GCSEs - Mathematics
Llanishen High School
A-Levels - Media Studies
ST David's College
09.2019 - 06.2022
A-Levels - Religious Education
St David's Catholic College
09.2020 - 07.2022
Diploma of Higher Education - Health and Social Care
St David's Catholic College
09.2020 - 06.2022
A-Levels - Art, Craft and Design
St David's Catholic College
09.2021 - 06.2022
A-Levels - Welsh Baccalaureate
St David's Catholic College
09.2020 - 06.2022
GCSEs - English
Llanishen High School
Cardiff, CRFSkills
- Organisational skills
- Training and development
- Heavy lifting
- Dedicated
- Diplomatic
- Independent
- Communication skills
- Analytical
- Logical and Driven
- Disciplined
- Adaptable
Timeline
Team Member
The Cooperative Food
06.2024 - 09.2024
Team Member
Tesco
10.2023 - 10.2023
Team Member
KFC
11.2022 - 12.2022
A-Levels - Art, Craft and Design
St David's Catholic College
09.2021 - 06.2022
A-Levels - Religious Education
St David's Catholic College
09.2020 - 07.2022
Diploma of Higher Education - Health and Social Care
St David's Catholic College
09.2020 - 06.2022
A-Levels - Welsh Baccalaureate
St David's Catholic College
09.2020 - 06.2022
A-Levels - Media Studies
ST David's College
09.2019 - 06.2022
Volunteer
Llanishen Charity Shop, Llanishen
01.2018 - 01.2018
GCSEs - Mathematics
Llanishen High School
GCSEs - English
Llanishen High School
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