Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Liam Goodland

IT Support Desk Operative
Glastonbury,SOM

Summary

A talented Technical Support Representative with gift for understanding needs of both business and home users.

Years of experience working in a fast paced, highly dynamic office IT Support desk environment with many different channels of communication.

A great reputation to satisfy a rapport with every customer to create the perfect balance between troubleshooting complex issues and high quality customer service.

The skills and experience became easily transferable when supporting adults with learning disabilities, these learnt skills of understanding the importance of support and communication combined.

A welcoming, friendly approach to any challenges put forward by others. Showing a great sense of approachability, even in the most challenging of situations.

Overview

18
18
years of professional experience

Work History

Disability Support Worker

Discovery
01.2015 - 04.2024
  • Well designed, person centered approach plans for individual with complex needs
  • Daily activities and routines with top quality personal care support
  • Managed regular assessments of client needs to identify potential areas of personal growth or improvement within their care plan
  • Conducted yearly training sessions on many aspect of individuals basic needs

IT Support Engineer

Easynet Global Services
01.2006 - 04.2016
  • Highly dynamic office IT Technical Support desk environment with many different channels of communication
  • Close rapport with business customers to create perfect balance between troubleshooting complex issues and high quality customer service.
  • Collaborated with vendors to locate replacement components and resolve advanced technical problems.
  • Tested new software and hardware within complex ISP internal/external infrastructure
  • Managed Incoming/Outgoing emails to keep customers updated.
  • Active Directory Admin (Microsoft Server)
  • Data Collection/Administration Internal Support
  • Sharepoint User Administrator – Installing Sharepoint on remote systems. basic admin support certificate.

Education

2004: IT GNVQ And AVCE - Intermediate (Level 2) - Merit

Strode College
Street, United Kingdom
04.2001 -

GCSE's -

Thomas Hardye School
Dorchester, United Kingdom
04.2001 -

Skills

Basic Life Support for Health Care Providers

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Interests

Music

Timeline

Disability Support Worker

Discovery
01.2015 - 04.2024

IT Support Engineer

Easynet Global Services
01.2006 - 04.2016

2004: IT GNVQ And AVCE - Intermediate (Level 2) - Merit

Strode College
04.2001 -

GCSE's -

Thomas Hardye School
04.2001 -
Liam GoodlandIT Support Desk Operative