Liam Hebborn
London,Surrey
Summary
Dependable Sales Assistant offering outstanding levels of service through helpful, effective communication. Bringing a positive, can-do and driven attitude to all tasks, ensuring jobs are completed accurately and efficiently for continued customer and management satisfaction.
Ambitious Recruitment Consultant with experience, committed to ongoing personal and company progression. Continuously achieving community targets through diligent dedication to life-cycle recruitment processes, guaranteeing satisfied, loyal clients.
Overview
17
17
years of professional experience
Work history
Rota Coordinator
Ambient Care/AginCare
Bromley
2024.11 - Current
- Oversaw daily operations ensuring consistency in quality and service delivery.
- Coordinated staff training sessions to enhance skills and knowledge base.
- Organised support across the community for clients across the London and South East of England.
- Created Month and Weekly rotas supporting the needs of the respective home placements of clients.
- Handled administrative tasks, freeing up time for senior staff members.
- Improved workflow efficiency by developing process improvements.
- Streamlined team communication by implementing effective coordination strategies.
- Created detailed schedules to streamline work processes.
- Liaised with external parties to ensure seamless project execution.
- Managed multiple projects, ensuring organisation and efficiency.
- Answered phone calls and responded to emails from clients.
Care Consultant
Nursing Direct
Purley, London
2023.04 - 2024.11
- Organised files to support efficiency and traceability.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
- Communicating with Nurses and Carers surrounding supporting clients.
- Organising service calls surrounding a review of the support given to the client.
- Organising timesheets and payments for staff.
- Communicating to social workers.
Medical Resourcer
TFS Healthcare
London, London
2022.10 - 2023.04
- Handled end-to-end recruitment processes, ensuring smooth and swift transactions from initial advert to job offer.
- Maintained high suitability standards through diligent screening, interview and assessment processes.
- Drafted and published vacancies in newspapers, magazines and websites.
- Attracted top candidates using social media networking.
- Wrote job description adverts for Indeed, Google Jobs and LinkedIn.
- Successfully placed 15 Nurses in long-term roles, exceeding company onboarding targets.
- Coached candidates through interview process to secure top roles.
- Acquired new clients through market mapping and LinkedIn prospecting.
- Established positive relationships with prospective candidates through networking and regular communications.
- Developed strong understanding of client companies' values, work culture, and environment.
- Monitored numerous job applications consecutively, qualifying and shortlisting responses to improve workflow efficiency.
- Oversaw comprehensive recruitment processes from advertising to candidate selection.
- Advised on contract and salary obligations to meet business and employee requirements.
- Reduced staff turnover through improved training and incentive schemes.
- Coordinated reference and background checks for compliance with right-to-work guidelines.
- Enhanced workplace equality through tactical recruitment and training development.
- Built positive relationships with recruiters to source external job candidates.
- Sourced candidates through social media platforms, validating suitability for available positions.
Community Booker
MedGen
Sutton
2021.09 - 2022.10
- Frequently hitting above weekly target.
- Hitting over 3hr call time.
- Creating a good working relationship between Nurses & Clients.
- Dealing with last minute medical inquiries.
- Dealing with complaints in a professional manner.
- Supporting others on my team when cancellations are made.
- Admin work, dealing with timesheets
- Admin work, dealing with payments & contractual hours.
- Displayed strong customer service skills with professional telephone manner in order to resolve workers enquiries.
- Maintained office files in both electronic and hard copies.
- Assembled and mailed informational packets, reports and publications.
- Dealing with Social Worker meetings & organising communication between Social Workers & Nurses.
- Developed and implemented recruitment campaign and strategic plan for operation.
Community Matters.
Waitrose & Partners
London/New Malden, Surrey
2019.11 - 2021.08
- Organising Charitable events which deal with issues such as homelessness.
- Raising money for charities across the United Kingdom through the partnership.
- Creating business links between local schools & the business.
Team Leader Supervisor
Waitrose & Partners
London/New Malden, Surrey
2019.01 - 2021.08
- Setting an example to those around me. Presenting myself in a professional manner in which my colleagues can aspire.
- Having a working ethos that both benefits both my colleagues & customers around me.
- Being an approachable, supportive and collaborative leader.
- Customer service, strategic thinking skills and tenacity to achieve goals are all part of your nature.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Educated customers on product and service offerings
- Offered exceptional customer service to differentiate and promote the company brand.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
- Offered direction and gave constructive feedback to motivate team members.
- Built and maintained effective relationships with co-workers and senior management.
PartnerVoice Representative
Waitrose & Partners
London/New Malden, Surrey
2015.07 - 2021.08
- Interacting with my colleagues about any enquiries they have to improve the business & the working environment around them.
- Suggesting improvements to the John Lewis/Waitrose Council.
- Providing information to my colleagues about the responses from Waitrose/John Lewis Council.
- Challenging for changes in the business through professional interactions with board members.
Customer Service Assistant
Waitrose & Partners
London/New Malden, Surrey
2014.11 - 2021.08
- Frequently engage with management and my colleagues to review their thoughts on how we can improve the business and section respectively.
- Build a relationship with customers to increase the likelihood of potential future business.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Maintaining knowledge of current in store sales, promotions and polices regarding payment and exchanges.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Boosted sales revenue by skilfully promoting relevant add-on options.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Prioritising customers needs over completing other routine tasks across the store.
- Check to ensure that appropriate changes were made to resolve customers problems.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
Volunteer
Cancer Research
London/New Malden, Surrey
2012.08 - 2014.11
- Trained 8 new employees throughout my time Volunteering
- Developed a positive customer service relationship throughout this two year period.
- Worked as a team member performing cashier duties, product assistance and cleaning.
- Greeting visitors in a sincere and friendly manner while quickly determine their needs.
- Formulate or implement sustainability campaign or marketing strategies.
- Check to ensure that appropriate changes were made to resolve customers problems.
Paper Delivery
New Malden News
London/New Malden, Surrey
2009.04 - 2011.09
- Time Management with working early hours.
Education
A-Levels - A Levels
Kingston College
LondonGCSE -
Kingston College
London, ENGGCSE -
Richard Challoner School
LondonSkills
- Client and community outreach
- Sales techniques
- Customer care
- Team supervision
- Attentive listener
- Progress reporting
- Community services
- Safeguarding knowledge
- Relationship building
- Care planning
- Data confidentiality
- Solution-focused techniques
Timeline
Rota Coordinator
Ambient Care/AginCare
2024.11 - Current
Care Consultant
Nursing Direct
2023.04 - 2024.11
Medical Resourcer
TFS Healthcare
2022.10 - 2023.04
Community Booker
MedGen
2021.09 - 2022.10
Community Matters.
Waitrose & Partners
2019.11 - 2021.08
Team Leader Supervisor
Waitrose & Partners
2019.01 - 2021.08
PartnerVoice Representative
Waitrose & Partners
2015.07 - 2021.08
Customer Service Assistant
Waitrose & Partners
2014.11 - 2021.08
Volunteer
Cancer Research
2012.08 - 2014.11
Paper Delivery
New Malden News
2009.04 - 2011.09
GCSE -
Kingston College
GCSE -
Richard Challoner School
A-Levels - A Levels
Kingston College