Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Liam Harvey

Bridgwater,Somerset

Summary

A highly adaptable and loyal professional with a strong commitment to the role, delivering a person-centred and outstanding experience in all tasks. I possess a strong interest in problem-solving and seeking digital solutions to improve services for users and the business using analytical skills. I have a keen interest in technology with experience in data accuracy, and maintaining composure under pressure.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Bus Driver

Somerset Passenger Solutions (HPC)
Bridgwater
04.2024 - Current
  • Continuous forward planning to ensure safety to the highest standard. Achieved by maintaining continuous communication with control centres, and using problem solving skills to adjust travel routes to prevent delays, and meet customer expectations.
  • Using software well to issue tickets and raise alerts.
  • Ensuring I manage time effectively, to keep on schedule
  • Maintaining cleanliness in the bus through regular checks and cleaning.
  • Reporting any mechanical problems promptly for early resolution, and remaining up to date with the knowledge and training of different vehicles.
  • Promoting good behaviour amongst passengers with clear communication of rules.


Mental Health Support Worker

Wessex House NHS Mental Health Inpatient Unit
Bridgwater, Somerset
09.2019 - 04.2024
  • Deescalating complex and mentally challenging situations including violence and aggression.
  • Developing and maintaining therapeutic relationships with patients and other professionals to deliver an integrated service for patients.
  • Documenting and inputting reports onto multiple computer software platforms accurately. As well as storing records in a confidential and secure manner.
  • Built trustful rapport with clients through consistent reliability and patience.
  • Maintaining patient safety was upheld at all times to protect vulnerable patients including multiagency communication, and access security.

Support Worker

Voyage Care
Bridgwater, Somerset
01.2017 - 09.2019
  • Supporting people to make the most of their lives by enabling them to be an active member of their community
  • Supporting service users with personal care and looking after their mental as well as physical needs
  • Communicating with families and professionals in a professional and confidential manner. Whether this be with excellent face to face communication or over the phone.
  • Implemented care plans set out by healthcare professionals leading to improved patient well-being.
  • Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
  • Promoted physical activity through assistance with exercises improving overall health condition of the client.
  • Ensuring accurate documentation on different software platforms in line with legislation.
  • Completed housekeeping tasks resulting in a clean, safe home environment.

Sales assistant

Primark
Taunton, Somerset
01.2015 - 01.2017
  • Following processes to manage customers enquiries including complaints, and refunds and exchanges
  • Offered personalised shopping advice to enhance customer experiences.
  • Ensured stock replenishment in a timely manner to maintain product availability.
  • Managed electronic till operations smoothly, reducing waiting time for customers.
  • Using Computer systems to create, edit and close support tickets in an effective and timely manner

Education

GCSEs - Mathematics, Science, ICT, BTEC Level 2 Business Studies

The Taunton Academy
Taunton, Somerset
09/2009 - 07/2014

BTEC Level 2 Health & Social Care - Healthcare

Somerset College of Art & Design
Taunton, Somerset
09/2014 - 07/2015

Skills

  • Computer literate
  • Problem-solving
  • Calm under pressure
  • Excellent and person-centered communication skills including understanding the importance of active listening, and non-verbal cues
  • Team building and Leadership
  • Keen to learn and a fast learner
  • Compassionate and empathetic
  • Adaptable
  • Resilient
  • Honest and respectful
  • Integrity
  • Committed to my role
  • Experience with M365 software

Certification

Full manual & automatic car licence

Full A licence - motorcycle

PCV licence - bus & coach

References

  • SPS (HPC), Huntworth Business Park, Bridgwater, TA6 6TS, spscustomerenquiries@spsbus.co.uk, 01278 393500
  • Clinical Service Manager, Wessex House NHS, Broadway Park, Broadway Health Park, Bridgwater, TA6 5YA, Jenny.Walton@somersetft.nsh.uk, 01278 454141
  • Voyage Care, 1 Church Road, Wembdon, Bridgwater, TA6 7RQ, reception@voyagecare.com, 01278 453635

Timeline

Bus Driver

Somerset Passenger Solutions (HPC)
04.2024 - Current

Mental Health Support Worker

Wessex House NHS Mental Health Inpatient Unit
09.2019 - 04.2024

Support Worker

Voyage Care
01.2017 - 09.2019

Sales assistant

Primark
01.2015 - 01.2017

GCSEs - Mathematics, Science, ICT, BTEC Level 2 Business Studies

The Taunton Academy
09/2009 - 07/2014

BTEC Level 2 Health & Social Care - Healthcare

Somerset College of Art & Design
09/2014 - 07/2015

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Liam Harvey