Liam Halpin

• Managed real time security operations across multiple sites, coordinating mobile units and alarm responses to meet SLA targets.
• Monitored and triaged high volumes of alarms, ensuring timely dispatch, escalation, and accurate reporting.
• Operated independently on night shifts as the sole control contact for incidents, clients, and field staff.
• Improved SLA compliance by analysing response data, identifying delays, and implementing operational adjustments.
• Liaised with clients and third party providers to resolve issues and maintain service standards.
• Identified and tracked missed patrols, introducing processes to improve accountability and recovery rates.
• Coordinated emergency responses (alarms, keyholding, welfare), ensuring effective prioritisation in high-pressure environments.
• Produced operational reports and insights to support management decision making and performance monitoring.

• Organised large scale national training academies for new police officers, overseeing intricate logistics, schedules, travel arrangements, and participant distributions across various police forces.
• Directed planning and execution of flagship events, managing venues, equipment, staff scheduling, and participant engagement.
• Delivered comprehensive data analysis and reporting, including travel budget forecasting, to enhance senior decision making.
• Developed professional resources and branded materials to optimise operational delivery and participant experience.
• Served as primary contact for staff, stakeholders, and partner organisations, facilitating seamless communication, ensuring compliance, and resolving issues.
• Utilised robust project management, stakeholder engagement, and problem solving skills in a dynamic environment.

• Delivered excellent customer service in a fast paced holiday park environment, ensuring guests had a positive and memorable experience.
• Handled front of house duties with professionalism and efficiency.
• Supported the smooth running of park operations by assisting with events, facilities, and day to day guest needs.
• Worked collaboratively with a large seasonal team, demonstrating flexibility and strong communication skills.
• Maintained high standards of health, safety, and cleanliness across guest areas.

• Managed emergency and non-emergency calls, applying THRIVE+ risk assessments to prioritise incidents and deploy appropriate resources.
• Coordinated real time dispatch of police units to critical incidents, ensuring officer safety and effective response.
• Communicated clearly and calmly with the public, gathering accurate information under pressure to support fast decision making.
• Monitored ongoing incidents and maintained situational awareness in the control room, escalating risks where necessary.
• Collaborated closely with frontline officers, supervisors, and partner agencies to deliver effective incident resolution.
• Demonstrated resilience, multitasking, and problem solving skills in a high pressure environment.

• Led and supervised a team of police constables, providing guidance, motivation, and performance management to maintain high professional standards.
• Took command of critical incidents, applying dynamic risk assessments and ensuring public safety, officer welfare, and effective resource deployment.
• Oversaw complex investigations including missing persons, high risk offenders, and community safeguarding cases, ensuring compliance with policy and legislation.
• Managed complaint handling, case reviews, and projects, improving systems for accountability and efficiency.
• Delivered training, mentoring, and development support to junior officers, enhancing team capability and confidence.
• Collaborated with senior officers, partner agencies, and community stakeholders to resolve issues and build trust.

• Supported the delivery of time critical operations by providing administrative and casework support in a high pressure, fast moving environment.
• Processed sensitive information with accuracy and confidentiality, ensuring compliance with HMRC policy and data protection legislation.
• Handled enquiries, correspondence, and documentation, maintaining clear audit trails and accurate records for operational teams.
• Assisted in the coordination of surge deployments, adapting quickly to shifting priorities and urgent demands.
• Collaborated across departments and with external stakeholders to ensure effective information flow and issue resolution.
• Demonstrated flexibility, attention to detail, and problem solving skills while balancing competing deadlines.

• Delivered front-line administrative support in a busy GP surgery, ensuring smooth day to day operations and patient care.
• Managed patient records, appointments, and correspondence with accuracy and confidentiality in line with NHS standards and GDPR.
• Handled enquiries in person and by phone, providing clear information and signposting patients to appropriate services.
• Supported clinicians by preparing documentation, processing referrals, and coordinating with external healthcare providers.
• Maintained high standards of organisation, attention to detail, and professionalism in a fast paced environment.

Delivered customer service in high volume environments, ensured safety compliance, managed queues and assisted guests while working as part of fast paced operational teams.