Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Timeline
Generic

Liam Haig

Manchester

Summary

Over the past 12 years I have developed a vast amount of experience and success within the hospitality and customer experience sectors, ranging from high end restaurant and private hire venues through to aviation operations.

During my varied roles and working for a variety of brands and independent businesses, I have developed conviction in my own abilities and have developed into a high performing, well regarded and well established applicant.

Overview

2026
2026
years of professional experience

Work History

Bereavement Specialist

Mind
01 2014 - Current

For over 10 years I have worked in a voluntary capacity with Mind which is mental health and bereavement charity as a Bereavement Support Specialist.I predominantly work with children and young adults dealing with trauma triggered anxiety, depression and PTSD,This is a role which I have a very close connection to and is something I'm very proud to be a part of

Deputy General Manager

Bespoke Hotels
2017.07 - Current

Joined the hotel as Events Manager, responsible for the planning and operational execution of corporate functions, leisure bookings and weddings. Over the following few years I was given several promotions and in 2021 was promoted to DGM of the property, supporting a hybrid and remote GM.

Oddfellows has give me priceless experience in the hotel industry and how to run a successful business without compromising on the guests experience, create and support an incredible team and generate and retain a loyal client base, particularly corporate clients and frequent guests.

Deputy General Manager

Oddfellows Hotels
08 2018 - 06 2024

My most recent and more relevant role was that of the Guest Services Manager for Oddfellows On The Park.

Joing the hotel when I did has give me me the chance to do pretty much everything under the sun matinee sure the guests are happy and the business to grow.

Starting as a junior events manger 7 years ago, I gave evrhyving I could do to that role and the incredible feedback and praise so consist is something that Me and my team are incredibly me grateful for.

several promotions layers and here I am 👍🏽

Deputy Manager

Elle R Leisure / Albert’s Shed
06 2013 - 02 2016

Customer Service Manager

Centrica
02 2009 - 08 2012

Bereavement Coordinator

Dignity
2020.06 - 2024.03

During the COVID pandemic, I was employed on a temporary, open ended contract with Dignity Bereavement and Funeral Services. My experience of working for over 10 years with Mind and my knowledge of the industry was vital, as the restrictions that were in place made far more challenging for the families leading to addition stress, upset and confusion. I still work with Dignity but purely in a voluntary capacity.

Education

BSc / BA - Hospitality Management And Marketing

University Of Surrey
Stag Hill, Guildford .

A-Levels - Geography, advanced Physics, Spanish And English literature.

Stockport Grammar School
Stockport

HND - Anthropology And Sociology - Counselling

University of Central Lancashire
Distance Leaning And Vocational Observations

Erasmus For Year 3 Of My 4 Year Degree In The UK - Cultural Diversity Within The QST Busines Model

Brown University
Providence - Rhode Island - USA

Skills

  • Hospitality leadership
  • Customer service management
  • Implementation of processes
  • Front of House (FOH) training and recruitment
  • Training and mentoring
  • Bereavement care

Accomplishments

  • Winner of Manager of the year for 3 years in a row with Elle R Leisure.
  • Winner of Events and Wedding Manager at the 2020 Hitched UK wedding awards
  • Winner of Front of House Manager Of The Year at the Independent Awards Hotels awards in 2022
  • Winner of Employee Of The Year at the Bespoke Hotel awards 2022 And 2023
  • Nominated and shortlisted for a number of awards for services to young adults and the community community for my work with Mind Including being shortlisted for a Pride Of Britain Award in 2018

Personal Information

Timeline

Bereavement Coordinator

Dignity
2020.06 - 2024.03

Deputy General Manager

Bespoke Hotels
2017.07 - Current

BSc / BA - Hospitality Management And Marketing

University Of Surrey

A-Levels - Geography, advanced Physics, Spanish And English literature.

Stockport Grammar School

Erasmus For Year 3 Of My 4 Year Degree In The UK - Cultural Diversity Within The QST Busines Model

Brown University

Bereavement Specialist

Mind
01 2014 - Current

Deputy General Manager

Oddfellows Hotels
08 2018 - 06 2024

Deputy Manager

Elle R Leisure / Albert’s Shed
06 2013 - 02 2016

Customer Service Manager

Centrica
02 2009 - 08 2012

HND - Anthropology And Sociology - Counselling

University of Central Lancashire
Liam Haig