Liam Greenwood
Doncaster
Summary
IT & Network Specialist with over six years of experience in IT support, fibre infrastructure, and network troubleshooting. Strong background in 1st & 2nd line IT support, fibre network deployments, and infrastructure projects. Proven ability to manage technical operations, troubleshoot network issues, and ensure security compliance—all critical in public sector IT environments. Passionate about network solutions for government, healthcare, and emergency services, and eager to contribute to MLL Telecom’s mission of delivering reliable connectivity for public sector organizations.
Overview
10
10
years of professional experience
Work History
Fibre Installation & Team Leader
Connect Fibre Ltd
11.2023 - Current
- Led a team of engineers in deploying fibre networks for Virgin Media & Connexia
- Managed 20+ network build projects, ensuring compliance with security & regulatory standards
- Conducted site audits & technical assessments for fibre network deployment
- Liaised with local authorities & contractors, overseeing civils and cabling operations
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
Fibre Installation Team Supervisor
Eden Concepts Ltd
08.2020 - 11.2023
- Supervised fibre installation teams, ensuring right-first-time deployment of FTTP networks
- Provided technical support & troubleshooting for fibre splicing and testing
- Worked with network engineers & IT teams to integrate new fibre lines into existing infrastructure
- Managed performance reviews for 14 employees, analysing individual employee achievements and overall trends in workforce execution metrics.
- Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.
- Maintained awareness of basic HR laws and regulations and kept up-to-date with company policies.
1st & 2nd Line IT Support Analyst
Sue Ryder Neurological Care
09.2018 - 08.2020
- Provided IT support to 50+ sites, troubleshooting network connectivity, Windows OS, & VPN issues
- Managed Active Directory accounts & Microsoft 365 administration
- Supported remote users & field engineers, ensuring smooth IT operations
- Participated in regular meetings with stakeholders to review progress on ongoing initiatives and discuss future priorities.
- Performed troubleshooting of network connectivity for BYOD (Bring Your Own Device) participants, confirming successful connectivity and BYOD policy compliance.
- Contributed to on-site and technical support for third-party software titles such as SystmOne and Windows 10 IoT for Retail & Healthcare personnel.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Sofa Fabricator & Warehouse Operative
Next PLC
08.2016 - 06.2018
- Worked in highly regulated environments, ensuring health & safety compliance
- Developed attention to detail & process management skills, valuable for network infrastructure roles
- Read blueprints and technical drawings to determine specifications of materials and tools needed for specific jobs.
- Trained new assembly personnel on proper use of equipment.
Service Desk Advisor (Apprenticeship)
Riverside Mitsubishi
07.2015 - 08.2016
- Managed workflows and scheduling, ensuring operational efficiency
- Communicated effectively across departments, improving team coordination
- Streamlined service desk processes for improved response times and issue resolution.
- Maintained detailed records of customer interactions, tracking common trends to improve future support efforts.
Skills
- Active Directory
- Windows 10
- Windows 11
- Office 365
- VPNs
- FTTP deployment
- Fibre splicing
- Troubleshooting
- Security compliance
- PSN
- HSCN
- Local authority networking
- Diagnosing IT & network issues
- Managing engineers
- Overseeing installations
- Understanding of cybersecurity in public sector IT
Accomplishments
- Successfully led FTTP installations supporting public & private sector connectivity projects.
- Recognised for strong problem-solving & project management in IT & telecoms operations.
- Developed a home server infrastructure, enhancing skills in networking, DHCP, DNS, & Active Directory.
Additional Information
Full UK Driving Licence, Comfortable working in public sector environments, ensuring compliance & security best practices, Experience working on-site & remotely, supporting teams in IT & network operations
Education And Certifications
- CompTIA A+ 220-90 (Networking & Infrastructure Basics)
- Microsoft Certified: Windows 7/10 (70-685) (IT Support & Troubleshooting)
- NRSWA (Street Works) Certification
- GCSEs: ICT (B), English (D), Maths (E)
- First Aid Trained
Timeline
Fibre Installation & Team Leader
Connect Fibre Ltd
11.2023 - Current
Fibre Installation Team Supervisor
Eden Concepts Ltd
08.2020 - 11.2023
1st & 2nd Line IT Support Analyst
Sue Ryder Neurological Care
09.2018 - 08.2020
Sofa Fabricator & Warehouse Operative
Next PLC
08.2016 - 06.2018
Service Desk Advisor (Apprenticeship)
Riverside Mitsubishi
07.2015 - 08.2016
Similar Profiles
Harkomal Kaur MallhiHarkomal Kaur Mallhi
Access Right Representative at FIBRE CONNECT (TELUS)Access Right Representative at FIBRE CONNECT (TELUS)
Jordan StephensonJordan Stephenson
Sales executive at Community FibreSales executive at Community Fibre
Jasmine BrownJasmine Brown
Senior Financial Analyst at Atlas FibreSenior Financial Analyst at Atlas Fibre