Liam Garrard
Littlehampton,West Sussex
Summary
I am a committed manager with a proven track record of increasing and sustaining sales revenue through effective management of a team, operational decision making, merchandising and exceptional product knowledge. I am adept in managing a large team within a multi-functional store setting, and can combine product knowledge with marketing experience to drive sales and enhance the customer experience. I am now ready for the next step in my career and wish to exercise my knowledge more wholly in an exciting new role.
Overview
18
18
years of professional experience
1
1
Certification
Work history
Assistant Store Manager
Homebase
Chichester, West Sussex
08.2017 - Current
- Accountable for the day-to-day operation of the second highest grossing Homebase store within the business, including stock inflow and sales, merchandising, point of sales promotion, management of a large team, and health and safety.
- To deputise for the store manager during their absence, taking responsibility for all areas of operational management, including the garden centre, showroom, and front-end.
- Responsible for all store Human Resources processes, including recruitment, Payrol and team development.
Customer Experience Manager
Homebase
Horsham, West Sussex
10.2015 - 08.2017
- Manage the customer-facing team of staff to improve and sustain the customer experience through better face-to-face service, merchandising, and point of sales promotional strategies across garden, indoor plants, and DIY.
Cashier and Team Leader
Homebase
Crawley, West Sussex
08.2006 - 10.2015
- Leading a Team in different areas of the store including the checkouts, sales floor, Garden Center and store replenishment.
- Enhanced customer satisfaction by promptly addressing issues and concerns, operating the tills, and managing queue times.
- Manage a team of cashiers to assist the flow of customers through the store, and manage back office cash processes.
Education
A-Levels - Biology, Information Technology, Film Studies
St Wilfrid's Catholic Comprehensive School, Crawley
Crawley, WSX 09.2006 - 07/2009
NVQ Level 1 - Horticulture
City and Guilds
09.2009 - 02/2010
GCSEs - English (B,B), Maths (B), Science (B,B), Product Design (A), Religious Studies (C), French (C)
St Wilfrid's Catholic Comprehensive School, Crawley
Crawley, WSX 09.2004 - 07/2006
Skills
- Strong customer service skills
- Merchandising and display management
- IT competence
- Good team management and communication skills
- Ability to lead and manage a large cross functional store
- Staff training and development
- Excellent knowedge of plant species and care
Certification
First Aid in the Workplace including CPR and Defibrillator Training
Accomplishments
Duke of Edinburgh (Bronze, Silver and Gold)
Timeline
Assistant Store Manager
Homebase
08.2017 - Current
Customer Experience Manager
Homebase
10.2015 - 08.2017
NVQ Level 1 - Horticulture
City and Guilds
09.2009 - 02/2010
A-Levels - Biology, Information Technology, Film Studies
St Wilfrid's Catholic Comprehensive School, Crawley
09.2006 - 07/2009
Cashier and Team Leader
Homebase
08.2006 - 10.2015
GCSEs - English (B,B), Maths (B), Science (B,B), Product Design (A), Religious Studies (C), French (C)
St Wilfrid's Catholic Comprehensive School, Crawley
09.2004 - 07/2006
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