Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Liam Garrard

Littlehampton,West Sussex

Summary

I am a committed manager with a proven track record of increasing and sustaining sales revenue through effective management of a team, operational decision making, merchandising and exceptional product knowledge. I have a passion for horticulture that extends beyond the scope of my profession into my personal life, continuously improving my knowledge of plant species, care and cultivation. I am adept in managing both indoor and outdoor garden centres within a large multi-functional store setting, and can combine product knowledge with marketing experience to drive sales and enhance the customer experience. I am now ready for the next step in my career and wish to exercise my knowledge passion for horticulture more wholly in an exciting new role.

Overview

18
18
years of professional experience
11
11
years of post-secondary education

Work history

Deputy Store Manager

Homebase
Chichester, West Sussex
08.2017 - Current
  • Accountable for the day-to-day operation of the store, including stock inflow and sales, merchandising, point of sales promotion, management of a large team, and health and safety.
  • To deputise for the store manager during their absence, taking responsibility for all areas of operational management, including the garden centre, showroom, and front-end.
  • Developed innovative sales strategies, resulting in increased brand visibility.
  • Assisted in recruitment process to bring in dynamic talent into the workforce.

Customer Experience Manager

Homebase
Horsham, West Sussex
10.2015 - 08.2017
  • Manage the customer-facing team of staff to improve and sustain the customer experience through better face-to-face service, merchandising, and point of sales promotional strategies across garden, indoor plants, and DIY.
  • Coordinated timely delivery and re-stock of products, resulting in increased client satisfaction.
  • Enhanced team performance for better customer experience through regular training sessions.
  • Managed difficult situations, ensuring customer retention and loyalty.

Cashier and Team Leader

Homebase
Crawley, West Sussex
08.2006 - 10.2015
  • Enhanced customer satisfaction by promptly addressing issues and concerns.
  • Maintained clean and organised workspace to ensure efficient service.
  • Processed payments swiftly for improved customer experience.
  • Balanced till at end of day, maintaining accurate records.
  • Managed queue effectively during peak hours for seamless checkout process.

Education

NVQ Level 2 - Horticulture

City and Guilds
United Kingdom
09.2009 - 07.2010

A-Levels - Biology

St Wilfrid's Catholic Comprehensive School, Crawley
Crawley
09.2006 - 07.2009

A-Levels - French

St Wilfrid's Catholic Comprehensive School, Crawley
Crawley
09.2006 - 07.2009

A-Levels - Film Studies

St Wilfrid's Catholic Comprehensive School, Crawley
Crawley
09.2006 - 07.2009

GCSEs - English (B,B), Maths (B), Science (B), Product Design (A), Religious Studies (C), French (C)

St Wilfrid's Catholic Comprehensive School, Crawley
Crawley
09.2004 - 07.2006

Skills

  • Visual merchandising
  • Sales target achievement
  • Customer service excellence
  • Safety regulations compliance
  • Product knowledge dissemination
  • Sales floor management
  • Cash handling proficiency
  • Time management expertise
  • Retail operations understanding
  • Plant identification
  • Pruning expertise
  • Irrigation techniques
  • Pest management
  • Composting methods understanding

Affiliations

  • Gardening, Rare Plant Growing and Care, Dog Walking, Mountaineering, Food and Drink

Accomplishments

    Duke of Edinburgh (Bronze, Silver and Gold)

Timeline

Deputy Store Manager

Homebase
08.2017 - Current

Customer Experience Manager

Homebase
10.2015 - 08.2017

NVQ Level 2 - Horticulture

City and Guilds
09.2009 - 07.2010

A-Levels - Biology

St Wilfrid's Catholic Comprehensive School, Crawley
09.2006 - 07.2009

A-Levels - French

St Wilfrid's Catholic Comprehensive School, Crawley
09.2006 - 07.2009

A-Levels - Film Studies

St Wilfrid's Catholic Comprehensive School, Crawley
09.2006 - 07.2009

Cashier and Team Leader

Homebase
08.2006 - 10.2015

GCSEs - English (B,B), Maths (B), Science (B), Product Design (A), Religious Studies (C), French (C)

St Wilfrid's Catholic Comprehensive School, Crawley
09.2004 - 07.2006
Liam Garrard