Liam Frederiksen

As a Porsche vehicle technician my responsibilities are to carry out routine service work and repairs to both mechanical and electrical systems across the whole Porsche vehicle range, including petrol/diesel, hybrid and HV vehicles. Identify problems with vehicles using diagnostic tools and equipment. Perform road tests to ensure repairs were successful and vehicles are functioning properly. Document services performed, parts used and any issues found during inspections. Communicate with the service team or customers about vehicle issues and repair options. Ensuring all work is performed in accordance with Porsche's high standards to maintain exemplary customer service levels.

Whilst with Porsche Retail Group I have completed multiple training courses and passed Porsche's internal accreditation to become a certified Porsche Bronze Technician.

Summary:

As a Service Technician for Tesla, I played a vital role in servicing, maintaining and repairing Tesla vehicles, ensuring they met the highest quality standards. I communicated effectively directly with customers, diagnosed vehicle defects using advanced software and performed repairs efficiently. Whilst with Tesla I took multiple opportunities to support other service centres both within the UK and internationally.

I completed a 6 month rotation, working as a pre diagnostic technician, where my role was to remotely diagnose vehicles coming into service to either diagnose the vehicle remotely and order the relevant parts for on-site technicians, to part diagnose and set out next steps for the onsite team to continue diagnosis or to diagnose and fix concerns remotely where sometimes the outcome was to provide customer education as the vehicle was operating as designed.

Responsibilities:

Communicated with customers to identify vehicle issues.

Inspected vehicles to detect faults and potential defects.

Utilized computer software for vehicle diagnostics.

Identified and fitted appropriate parts for repairs.

Conducted road tests before and after repairs.

Provided cost estimates to customers.

Updated vehicle records and provided necessary paperwork.

Key Contributions:

Performed repairs and maintenance on Tesla vehicles using specialised software and tools.

Ensured top-quality repairs to enhance customer satisfaction.

Contributed to high standards in refurbishing Tesla's used car fleet.

Collaborated with local and regional teams to share best practices.

Participated in ongoing training to enhance skills in Tesla technology and electric vehicle repair.

Carried out in depth diagnostics and repairs to high voltage components including but not limited to replacement of high voltage battery's and motors.

• As a Vehicle Assessment Technician for The RAC my job was to provide a quality, professional and effective assessment of clients vehicles against pre-specified criteria. The main part of my job was to find faults with the clients vehicles to give an accurate representation of their value to the clients customers.
• Through this job I: improved my ability to work independently and as part of an on site team, promoted the RAC and its services by projecting an efficient and professional image at all times and utilised my ability to work on site without direct supervision from a line manager.
• In 2020 during the Covid 19 pandemic I was seconded into the role of team leader, which is effectively a site manager role. This secondment was very well received amongst my colleagues and peers as well as senior management within both my company and our client. The secondment was only ever temporary, however following on from it senior management expressed their wish to enrol me onto their leadership programme once a suitable position is available.

• In this role I would assist in the accurate surveying of underground cabling and drainage systems including both sewage and storm drainage systems
• For the majority I was working in a two man crew with there sometimes being the need for working in a larger crew, this would be the case for larger operations
• I always maintained a professional standard with both my approach and appearance when carrying out this job, I feel that this is especially important as the majority of work was carried out on public roads and footpaths
• This job required me to stay away from home a lot of the time as the work was situated all over the country, including for two weeks working in Ireland. This was a four week assignment however due to collaborative working myself and my colleagues went above and beyond to complete all the work to the correct standard within two weeks. This was very well received by both my employer and the client.