Liam Francis

• Diagnosed issues for various hardware devices, ensuring effective troubleshooting.
• Repaired hardware devices for clients, restoring functionality and reliability.
• Trained junior staff on diagnostic and repair methods to enhance team capabilities.
• Advised clients on repair steps via phone, providing clear guidance.
• Acted as liaison between clients and internet providers to resolve network faults promptly.

• Fostered positive work culture through open communication initiatives.
• Reduced staff turnover by implementing effective motivation strategies.
• Coordinated daily tasks to ensure smooth workflow within team.
• Developed performance improvement strategies, enhancing overall team effectiveness.
• Managed a team of 7 individuals, driving productivity and engagement.
• Oversaw safety and wellbeing of 300 individuals aged 12 to 18.

Diagnosed computer issues through thorough questioning, ensuring accurate repairs.

Repaired computers for customers to restore functionality.

Downloaded security software for clients to enhance system protection.

• Tested repaired computers for 100% functionality before returning them back to users.
• Maintained records of service schedules, completed repairs, and parts inventory for organisational purposes.