Liam Fisher

⦁ Seamlessly transitioned from retail management to HR operations, leveraging strong leadership, data management, and problem-solving skills honed in fast-paced environments.
⦁ Ensured data integrity across systems (Work & Pay, OrgView) while managing colleague lifecycle processes such as moves, leavers, and data checks.
⦁ Provided guidance and mentorship on people policies, fostering a self-serve culture and improving colleague experience across diverse teams.
⦁ Analysed feedback to drive people strategy, supporting continuous improvement across the business.
⦁ Contributed to talent pipeline development, supported recruitment, reward, and salary processes, and drove process improvements.
⦁ Managed Udemy learning program, ensuring accessible development opportunities and collaborating across networks to implement innovative solutions.

• Cross-Departmental Collaboration & Stakeholder Engagement

• Recruit, Train, coach, direct and develop colleagues across the business, to ensure processes are adhered to and personal and team objectives are achieved.
• Demonstrate effective leadership to drive high morale, engagement and commitment within your team, supporting individuals to realize their full potential.
• Ensuring internal and external escalations and complaints are managed and resolved quickly and efficiently, and that operational risks, issues, and incidents are escalated in a timely manner
• Proactively identify opportunities to drive process improvements positively impacting the customer experience.
• Demonstrated outstanding problem-solving skills throughout to maintain exceptional service levels.
• Maintained compliance with company standards and legal requirements.