Liam Ely
60 Chapel Road, Roughton,Norfolk
Summary
Dedicated hard working individual who strives in delivering excellent customer service. With over 20 years off experience now looking to learn and gain new skills in a different sector to enhance career progression. Strengths in problem solving and calmness under pressure. A dependable member of the team with great communication skills.
Overview
24
24
years of professional experience
Work History
Lloyds Branch Manager
Lloyds Banking Group
03.2012 - Current
- Managed daily operations of branch, overseeing staff performance and customer service standards.
- Maintained high levels of customer satisfaction through exceptional service and prompt resolution of complaints.
- Conducted regular staff meetings to communicate targets, performance expectations, and company updates.
- Developed and implemented strategies to increase sales and profitability within the branch.
- Fostered a positive working environment, promoting teamwork and employee satisfaction.
- Addressed customer service enquires quickly and accurately.
Department Manager
Leslie's of Luton fishing tackle
10.2002 - 02.2012
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Kept department on-target to meet sales and profit objectives by minimising waste and pursuing revenue generation opportunities.
- Balanced workloads to meet targets without overtaxing employees.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
- Greeted and assisted all customers daily in high-traffic retailer.
Education
NVQ Level 2 - Sports science
Oaklands College
St. AlbansNVQ Level 3 - Retail banking conduct of business
Pearson Qualiforcations
NVQ Level 3 - Leadership and managment
Pearson qualifications
Skills
- Customer relationship management
- Customer relations
- Team building
- Adaptive problem solving
- Customer relationship management systems
- Decision-Making authority
- Integrity and ethics
Date of Birth
- 17/08/1983
Timeline
Lloyds Branch Manager
Lloyds Banking Group
03.2012 - Current
Department Manager
Leslie's of Luton fishing tackle
10.2002 - 02.2012
NVQ Level 2 - Sports science
Oaklands College
NVQ Level 3 - Retail banking conduct of business
Pearson Qualiforcations
NVQ Level 3 - Leadership and managment
Pearson qualifications