Liam Dunlop

• Responsible for helping Nutrient's most strategic clients, with the aim of building deeper and wider relationships across multiple departments.
• Began a referral initiative rewarding clients for referred, closed won business - to proactively drive cross sell and expansion.
• Responsible for navigating the longer procurement cycle within these organisations, to ensure timely renewals and efficient closing of new opportunities.
• Running engagement workshops with clients to understand their use case in more detail, to proactively reach out when updates, improvements or new products may drive engagement and adoption.
• Utilising AI to maximise efficiency with every day tasks, enabling more focus on strategic initiatives and relationship building.
• Responsible for a book of business of $5.2m per year, spanning 180 accounts; with an upsell target of $640,000 new ARR.

Achievements:

• Helped move the team to individual commission plans for upsell, to drive accountability and ownership of the target.
• Hit a record quarter of $320k in Q1 2025, achieving 200% quota attainment that quarter.
• Won 'Best Relationship Builder' award at the Sales Kick Off in USA in 2025.
• 1st place in upsell, retention and activity year-to-date.

• Collaborate with clients to create tailored, mutual, onboarding strategies that align with their specific needs and objectives.
• Collaborate with Sales, Product, and Support teams to meet client needs and foster growth in a scalable way.
• Build multi-threaded relationships with accounts to ensure wider adoption, which lead to greater value recognition as well as potential cross-sell opportunities.
• Maintain consistent communication with clients to monitor satisfaction and address any concerns proactively.

Achievements:

• Identified an undervalued product we were previously renewing, spearheaded a renegotiation initiative, which lead to $800,000+ of new revenue that year. Had the highest amount of ARR of the team during this project.
• Was 1 of 12, out of 150, who helped with the rebranding of the companies to Nutrient. Responsible for creating epics in Jira to ensure Sales/CS tasks were completed on time.
• Responsible for a book of business of $4m per year, spanning 400 accounts. Contributed to a team churn number (93% retention) and upsell target ($750k new ARR from myself).
• Was the first UK CS hire and helped build out the CS function. Responsible for onboarding new CS team members and ran frequent training sessions with the team. Team now 5 strong and exceeding targets.

• Responsible for onboarding and closing clients from a multitude of industries.
• Responsible for providing training demonstrations of the software to ensure they become self-sufficient with the platform.
• Daily Stakeholder Management of internal and external Stakeholders - across Sales, Marketing and Product - to ensure prompt and effective delivery.
• Lead and organise technical calls with clients integrating the platform into their software. Talking through API documentation and ensuring questions are answered and expectations set.
• Outbound Sales cadences to win new business, away from Inbound Channel.
• Cross sell from clients onboarded, to utilise Signable with different departments - expanding the account.

Achievements:

• Won the North Star Award - a Company award recognising achievements in pushing the Company's revenue forward.
• Closed most deals of any salesperson since joining.
• Closed deal with $45bn company - stakeholder management of 7 Decision Makers
• Highest percentage of annual deals of any sales person - reducing churn, allowing more accurate forecasting.
• Highest number of direct introductions from clients to other prospects.
• Most activity of the company since joining; calls, emails, demonstrations and meetings.
• Best first month of any new starter.

• Tasked with managing existing accounts within the Tech Team, to maintain and grow accounts through relationship building and regular reviews.
• Prospecting new clients, winning new business through cold calling, strategic emailing and expanding my network through LinkedIn.
• Overachieved on a stretched first target, achieving £30,000 instead of £27,000.
• Consistently overachieving on activity requirements of 250 meaningful contacts each week.

• Hold the Pareto record for fastest employee to be promoted from Graduate Manager to Client Delivery Executive.
• Tasked with speaking with senior decision makers, such as CEOs, MDs, CTOs to understand their company and candidate requirements to find the perfect candidate.
• Facilitated interview process, feedback, next steps, contract signature and ensured candidate started upon agreed date.
• Filled a job role within the first 3 weeks that had previously been unfilled for 2 years.
• Ended 2019 110% of my revenue target.
• Hit every revenue target for each quarter worked in this role.

• Tasked with calling 80-100 prospective candidates a day to invite to assessment centres. I was targeted on providing candidates that went forward to interview with clients.
• Within a month, I achieved qualification onto a company incentive holiday to Budapest, by being the best Graduate Manager in the company that month, facing off competition of 65 Graduate Managers nationwide.
• After this achievement, I was fast-tracked to go into the growing Tech Team as a Client Delivery Executive.

• Solo travelled South-East Asia for a year.
• Constantly meeting new people and communicating.
• Problem solving on a daily basis for travel and accommodation.

• 6 years experience in Retail at various institutions, including the Flagship store of NikeTown and New Balance.
• Worked alongside university and provided excellent service to customers.
• Worked in Team Lead position in multiple organisations.