Liam Docherty

• Met health and safety guidelines to maintain compliant working environments.
• Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
• Stored cash floats and delivered secure banking procedures.
• Handled guest complaints to protect brand reputation.
• Adhered to company policies and brand standards to support outstanding guest experiences.
• Wrote end of shift reports to facilitate service continuity.
• Oversaw emergency procedures and administered first aid.
• Led by example, embodying positive work ethic and motivating staff for peak performance.
• Coordinated staff training sessions, enhancing team competencies and service standards.
• Oversaw inventory and stock management, optimising levels for operational continuity.
• Monitored and enforced compliance with company policies and procedures.
• Facilitated team meetings, promoting open communication and collaboration.

I also have experience as a duty manager in 4 other venues within the company, including my own one, Arta, in places such as The Murrayfield hotel and The Inn on the Mile in Edinburgh which serve more as hotels, giving me more experience compared to bar and events settings I am used to.

• Maintained spotless and tidy working areas to create risk-free and productive environments.
• Built customer retention and satisfaction by delivering top-quality service.
• Increased team productivity through effective staff planning, coordination and task delegation.
• Guided and coached staff to achieve individual growth and sales production targets.
• Motivated team through providing hands-on practical support to all members of staff on duty.
• Offered instruction, coaching and motivation for enhanced team morale.
• Maintained documents and records to comply with internal policies and external regulations.

• Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
• Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
• Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
• Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
• Promoted and upsold signature drink items, helping to improve bar sales.
• Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.

• Cultivated clean and tidy restaurant and bar areas, minimising potential health and safety risks.
• Contributed to a food-safe environment, verifying proper food storage to reduce risk of spoilage.
• Warmly greeted customers upon arrival, minimising wait times to improve restaurant experiences.
• Completed daily set up and pack down duties, cash counting and stock replenishing.