Liam Davies
Darlington
Summary
Results-driven professional with expertise in problem solving, critical thinking, and strategic analysis. Proficient in oral and written communication, reporting, and Microsoft Office, with a strong background in leadership, account management, and sales strategy. Adept at delivering data-driven insights to optimise business performance and achieve organisational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Contract / Account Manager
Morrison Data Services
Newcastle upon Tyne, Newcastle upon Tyne
2023.05 - 2025.03
- I have effectively navigated significant organisational changes while managing a portfolio of five contracts valued at over £15 million.
- Mentoring and supervising a team of contract administrators, fostering professional growth; empowering the team to achieve high-quality deliverables consistently
- Managed business relationships to ensure loyalty and long-term commitment, all 5 contracts renewed at a higher volume providing an additional £4m in revenue annually
- Analysed sales data identifying growth opportunities.
- Implemented customer service policies, enhancing client experience.
- This experience has sharpened my skills in stakeholder management, project oversight, and strategic planning
PMO Manager / Data Analyst / Delivery Manager
GoFibre
Edinburgh, Edinburgh
2022.02 - 2023.05
- As a Data Analyst and PMO Manager at GoFibre, I played a crucial role in the company's transformation into one of Scotland's leading providers, increasing the customer base by over 600%
- I created a robust reporting system for real-time tracking of project progress.
- Ensured successful project execution with meticulous risk analysis.
- Delivered consistent results by effectively managing the entire project lifecycle from conception to closure.
- Leading weekly PMO meetings and training cross-departmental managers allowed me to refine my leadership abilities
- I tackled complex issues directly within the executive framework and facilitated steering councils, ensuring all stakeholders received timely updates and insights, thereby driving project success
TRR / FTTP Engineer / Senior Site Surveyor
Map Group
Stockton-on-Tees, Stockton-on-Tees
2019.11 - 2022.02
- In my role as Senior Site Surveyor at Map Group, I led a team of up to ten surveyors to deliver high-quality site surveys across diverse networks
- I successfully managed large-scale contracts, collaborating closely with stakeholders to ensure objectives were met on time and within budget
- My experience involved utilising advanced tools such as QGIS and Orion, which enhanced our data accuracy and project execution
- By providing training and support to colleagues, I developed a high-performing team capable of meeting complex project demands
- This position honed my project management and client relationship management skills, equipping me to oversee projects from conception to completion effectively
Retail Branch Manager
Webuyanycar.com
Middlesbrough, Middlesbrough
2018.08 - 2019.11
- In this role, I was responsible for leading a retail branch to achieve sales targets and improve customer satisfaction
- I successfully managed a team of sales staff, implementing training programs that drove performance and engagement
- My focus on strategic planning and operational excellence resulted in consistent overachievement of performance goals
- I established relationships with customers and stakeholders, which contributed to the branch's recognition as a top performer, shown by a 28% increase in sales conversion. Ultimately earning the Branch Manager of the Year award
- This experience solidified my ability to manage teams effectively and drive results in a fast-paced environment
C&B Manager / F&B Manager / Operations Manager
Stoke Rochford Hall
Grantham, Lincolnshire
2015.09 - 2018.08
- As the Operations Manager at Stoke Rochford Hall, I was responsible for overseeing all aspects of guest services and facility operations within a prestigious hospitality setting
- My primary focus was on delivering exceptional customer experiences while managing day-to-day operations to ensure smooth functioning of services
- I led a diverse team, providing training and support to enhance staff performance and service delivery
- My experience in strategic planning allowed me to implement initiatives that improved customer satisfaction and operational efficiency
- Additionally, I fostered strong relationships with stakeholders, including vendors and clients, to ensure seamless event execution and maintain high service standards
- This role enhanced my leadership and project management skills, making me well-equipped for future opportunities in account and project management
Education
A Level - Business Studies, Psychology, English Lit.
Macmillan Academy
NVQ Level 4 - Hospitality & Event Management
Middlesbrough College
Skills
- Problem Solving
- Critical Thinking
- Oral Communication
- Written Communication
- Analysis
- Reporting
- Microsoft Office
- Leadership
- Account Management
- Sales Strategy
Certification
Personal License, 2024
Personal Information
- Gender: Male
- Nationality: British
Timeline
Contract / Account Manager
Morrison Data Services
2023.05 - 2025.03
PMO Manager / Data Analyst / Delivery Manager
GoFibre
2022.02 - 2023.05
TRR / FTTP Engineer / Senior Site Surveyor
Map Group
2019.11 - 2022.02
Retail Branch Manager
Webuyanycar.com
2018.08 - 2019.11
C&B Manager / F&B Manager / Operations Manager
Stoke Rochford Hall
2015.09 - 2018.08
NVQ Level 4 - Hospitality & Event Management
Middlesbrough College
A Level - Business Studies, Psychology, English Lit.
Macmillan Academy