Summary
Overview
Work history
Education
Skills
Certification
Personal Information
Timeline
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Liam Davies

Darlington

Summary

Results-driven professional with expertise in problem solving, critical thinking, and strategic analysis. Proficient in oral and written communication, reporting, and Microsoft Office, with a strong background in leadership, account management, and sales strategy. Adept at delivering data-driven insights to optimise business performance and achieve organisational goals.

Overview

10
10
years of professional experience
1
1
Certification

Work history

Contract / Account Manager

Morrison Data Services
Newcastle upon Tyne, Newcastle upon Tyne
05.2023 - 03.2025
  • I have effectively navigated significant organisational changes while managing a portfolio of five contracts valued at over £15 million.
  • Mentoring and supervising a team of contract administrators, fostering professional growth; empowering the team to achieve high-quality deliverables consistently
  • Managed business relationships to ensure loyalty and long-term commitment, all 5 contracts renewed at a higher volume providing an additional £4m in revenue annually
  • Analysed sales data identifying growth opportunities.
  • Implemented customer service policies, enhancing client experience.
  • This experience has sharpened my skills in stakeholder management, project oversight, and strategic planning

PMO Manager / Data Analyst / Delivery Manager

GoFibre
Edinburgh, Edinburgh
02.2022 - 05.2023
  • As a Data Analyst and PMO Manager at GoFibre, I played a crucial role in the company's transformation into one of Scotland's leading providers, increasing the customer base by over 600%
  • I created a robust reporting system for real-time tracking of project progress.
  • Ensured successful project execution with meticulous risk analysis.
  • Delivered consistent results by effectively managing the entire project lifecycle from conception to closure.
  • Leading weekly PMO meetings and training cross-departmental managers allowed me to refine my leadership abilities
  • I tackled complex issues directly within the executive framework and facilitated steering councils, ensuring all stakeholders received timely updates and insights, thereby driving project success

TRR / FTTP Engineer / Senior Site Surveyor

Map Group
Stockton-on-Tees, Stockton-on-Tees
11.2019 - 02.2022
  • In my role as Senior Site Surveyor at Map Group, I led a team of up to ten surveyors to deliver high-quality site surveys across diverse networks
  • I successfully managed large-scale contracts, collaborating closely with stakeholders to ensure objectives were met on time and within budget
  • My experience involved utilising advanced tools such as QGIS and Orion, which enhanced our data accuracy and project execution
  • By providing training and support to colleagues, I developed a high-performing team capable of meeting complex project demands
  • This position honed my project management and client relationship management skills, equipping me to oversee projects from conception to completion effectively

Retail Branch Manager

Webuyanycar.com
Middlesbrough, Middlesbrough
08.2018 - 11.2019
  • In this role, I was responsible for leading a retail branch to achieve sales targets and improve customer satisfaction
  • I successfully managed a team of sales staff, implementing training programs that drove performance and engagement
  • My focus on strategic planning and operational excellence resulted in consistent overachievement of performance goals
  • I established relationships with customers and stakeholders, which contributed to the branch's recognition as a top performer, shown by a 28% increase in sales conversion. Ultimately earning the Branch Manager of the Year award
  • This experience solidified my ability to manage teams effectively and drive results in a fast-paced environment

C&B Manager / F&B Manager / Operations Manager

Stoke Rochford Hall
Grantham, Lincolnshire
09.2015 - 08.2018
  • As the Operations Manager at Stoke Rochford Hall, I was responsible for overseeing all aspects of guest services and facility operations within a prestigious hospitality setting
  • My primary focus was on delivering exceptional customer experiences while managing day-to-day operations to ensure smooth functioning of services
  • I led a diverse team, providing training and support to enhance staff performance and service delivery
  • My experience in strategic planning allowed me to implement initiatives that improved customer satisfaction and operational efficiency
  • Additionally, I fostered strong relationships with stakeholders, including vendors and clients, to ensure seamless event execution and maintain high service standards
  • This role enhanced my leadership and project management skills, making me well-equipped for future opportunities in account and project management

Education

A Level - Business Studies, Psychology, English Lit.

Macmillan Academy

NVQ Level 4 - Hospitality & Event Management

Middlesbrough College

Skills

  • Problem Solving
  • Critical Thinking
  • Oral Communication
  • Written Communication
  • Analysis
  • Reporting
  • Microsoft Office
  • Leadership
  • Account Management
  • Sales Strategy

Certification

Personal License, 2024

Personal Information

  • Gender: Male
  • Nationality: British

Timeline

Contract / Account Manager

Morrison Data Services
05.2023 - 03.2025

PMO Manager / Data Analyst / Delivery Manager

GoFibre
02.2022 - 05.2023

TRR / FTTP Engineer / Senior Site Surveyor

Map Group
11.2019 - 02.2022

Retail Branch Manager

Webuyanycar.com
08.2018 - 11.2019

C&B Manager / F&B Manager / Operations Manager

Stoke Rochford Hall
09.2015 - 08.2018

NVQ Level 4 - Hospitality & Event Management

Middlesbrough College

A Level - Business Studies, Psychology, English Lit.

Macmillan Academy

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