Liam Crow
Hythe,CT21 5LG
Summary
Experienced and motivated individual seeking career change from current management position. Applies years of training from various positions to complete all tasks efficiently and with absoluteness. Able to work alone or add to a winning team, and obsessed with ensuring the customer returns for multiple positive experiences.
Overview
13
13
years of professional experience
Work history
Food manager
Sainsbury's
Hythe, Kent
03.2022 - Current
- Led large teams of people to prioritise customers in a busy seasonal store, using customer shopping trends and local events to promote a boost in sales during key times throughout the year.
- Engaged with customers daily as a duty manager, dealing with customer queries, complaints and on occasion criminal activity professionally to ensure customers leave the store happy to return.
- Ensured compliance of colleagues for Sainsbury's working practises including health and safety. Training colleagues from induction across various job descriptions and engaging in difficult conversations to manage under performance/ non-compliance.
- Successfully leading multiple nightshift campaigns within the store for pivotal trading opportunities, with two of three Christmas campaigns resulting in record sales for the store during the Christmas period.
- Additional experience in shift scheduling and IT, stock inventory on a store level, receiving deliveries, first aid and key holder responsibilities.
Sole trader
Soletrader
Hythe, Kent
02.2018 - Current
- Created E-commerce business selling handmade guitar accessories on Etsy and smaller independent websites by combining previous experience as a furniture polisher/restorer and passion for guitar.
- Upscaled the business through collaborations with larger companies, influencers, and establishing a local stockist for my products.
- Strong engagement with customers through social media, speaking to clients across the globe to create products to their specifications, seeing multiple returning customers throughout the years.
- Gaining followers and organic attention across social media platforms such as Instagram with a niche product, that has resulted in demand outpacing supply on occasion.
- Use of website development tools such as Wordpress to create and maintain company website, and create blog posts using SEO principles to promote company visibility online.
Price Integrity
Morrisons
Folkestone, Kent
06.2019 - 03.2022
- As part of a small nightshift team, ensuring all prices within the store were accurate and the store was trading legally. Working at pace to deliver trading compliance with thousands of price changes weekly, including ad-hoc company changes throughout the shift.
- Ensuring all promotional advertisements within the store were displayed and removed correctly to prevent pricing errors, whilst following company wide guidance for paid promotional space. Also maintaining records of advertisement stock and ordering missing items within promotional cycles, as well as working at heights.
- When requested, working additionally as a trading assistant to replenish within the store when necessary. Having to work at pace to meet company standard of a hundred cases of stock replenished per hour, completing between 7/9 pallets per shift.
- Began nightshift management training. Given multiple projects by shift manager to lead small teams to complete heavily shopped areas within the store during key trading periods.
Furniture Polisher/Restorer
Bradleys Furniture
Folkestone, Kent
01.2017 - 06.2019
- Repaired cosmetic and structural damage to both modern and antique furniture for private clients and businesses. Also prepared and applied finishes to new products for local businesses.
- Worked with industrial equipment and materials at pace in a factory setting, without causing further damage to furniture, and on occasion on-site work at domestic and construction locations.
- Daily lifting of heavy furniture pieces. Assistance of packing for travel and transporting completed jobs to clients, businesses and stockists across the UK and installing furniture in domestic settings.
Delivery driver
Domino's Pizza
Folkestone, Kent
06.2013 - 06.2019
Trading assistant
Sainsbury's
Folkestone, Kent
06.2014 - 06.2016
Stockroom assistant
Debenhams
Folkestone, Kent
08.2012 - 12.2015
Education
A-Levels - Chemistry B-TEC, English Literature, Biology, Media Studies
Canterbury College
Canterbury, KentSkills
- Drivers License (No vehicle currently)
- First Aid Level 2 qualification
- Online courses: Introduction to HMTL, CSS, Javascript, SEO and copywrite
References
References available upon request.
Timeline
Food manager
Sainsbury's
03.2022 - Current
Price Integrity
Morrisons
06.2019 - 03.2022
Sole trader
Soletrader
02.2018 - Current
Furniture Polisher/Restorer
Bradleys Furniture
01.2017 - 06.2019
Trading assistant
Sainsbury's
06.2014 - 06.2016
Delivery driver
Domino's Pizza
06.2013 - 06.2019
Stockroom assistant
Debenhams
08.2012 - 12.2015
A-Levels - Chemistry B-TEC, English Literature, Biology, Media Studies
Canterbury College
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