Summary
Overview
Work history
Education
Custom
Timeline
Generic

Alison Kane

Leigh on Sea,Essex

Summary

I am a highly motivated individual who is conscientious, tenacious, reliable, exceptionally organised and able to multitask. I am extremely confidential with strong work ethics. I have excellent written and verbal communication skills. I am able to liaise with clients, colleagues, and associates with ease while exhibiting discretion, self-motivation diplomacy and professionalism, thus achieving a good working rapport. I strive to meet all targets and manage high volumes of work, and new challenges, with enthusiasm.

Driven professional with exceptional communication and problem-solving skills, demonstrating keen ability to lead teams and improve customer satisfaction. Adept in conflict resolution and team management, ensuring smooth operations and positive client interactions. Poised to make significant impact in [Desired Position] role.

Overview

37
37
years of professional experience
5
5
years of post-secondary education

Work history

Head of Customer Service

Gateway Properties
04.2020 - 07.2025
  • Lead the Customer Service team for a growing property company with a portfolio spanning residential lettings and sales.
  • Oversee resolution of all client queries and complaints, ensuring high satisfaction and retention rates.
  • Implement and monitor KPIs for response times, service quality, and team productivity.
  • Collaborate with Property Managers and Lettings teams to ensure a seamless client journey.
  • Drive improvements in service delivery through feedback, data analysis, and staff training.
  • Represent the Customer Service function at management meetings and in strategic planning.

Team Manager

Countrywide Letting Agents
01.2013 - 04.2020
  • Assisting the Head of Property Management with the required duties for the management of over 2000 properties including:
  • Undertaking property inventories and inspections
  • Liaising with landlords, tenants and staff face to face and on the telephone
  • Arranging and holding meetings and negotiations
  • Managing all property inspections
  • Dealing with rental income queries, including late payments

Clinic Administrator

NHS
01.2011 - 01.2013
  • Liaising with council and housing organisations
  • Organising maintenance issues both routine and urgent
  • Ensuring that all properties meet legal requirements
  • Use of Fixflo systems for property management
  • Full use of Microsoft Outlook applications including Outlook; Word; Excel and PowerPoint
  • Assisting the Health Visitors with the day to day running of the clinic
  • Presenting a professional and friendly first impression of the NHS to all visitors and clients
  • Managing incoming phone calls and mail and distributing within the organisation
  • Arranging appointments and referrals

Senior Personal Advisor

The Cooperative Bank
01.1989 - 01.2000
  • Organising stationery order supplies
  • Use of Microsoft Office including; Word, PowerPoint, Excel and Outlook
  • Maintain absolute confidentiality in relation to all sensitive information and situation
  • After finishing my education I undertook a trainee Back Office Clerk role and after a year within this role I was promoted to Cashier and then promoted to Chief Cashier, after two years I was again promoted to Senior Personal Advisor and left the bank in 2000 to have my first child and to raise a family.
  • Processing all credits and debits
  • Dealing with the customers day to day banking needs
  • Every day running of the banking counter, including balancing tills responsibility for the daily bullion delivery
  • In 1998 I was promoted to Senior Personal Advisor my duties included:
  • Assisting the customers with their banking needs
  • Matching products to the customer’s needs and eligibility
  • Maintain absolute confidentiality in relation to all sensitive information and situations
  • Meeting monthly targets

Education

GCSEs - Secondary Education

Maria Fidelis Convent School for Girls
London
01.1985 - 01.1990

Custom

  • Organising the Christmas party and other corporate and social events to include booking of venues, negotiating rates, travel, accommodation and all related logistics.
  • Attend monthly meetings and take accurate and concise minutes, distribute in a timely fashion.
  • Socialising and eating out locally with friends and family.
  • Hosting dinner parties and casual gatherings at home.
  • Supporting my son's local Rugby team and arranging fixtures and Rugby tours.

Timeline

Head of Customer Service

Gateway Properties
04.2020 - 07.2025

Team Manager

Countrywide Letting Agents
01.2013 - 04.2020

Clinic Administrator

NHS
01.2011 - 01.2013

Senior Personal Advisor

The Cooperative Bank
01.1989 - 01.2000

GCSEs - Secondary Education

Maria Fidelis Convent School for Girls
01.1985 - 01.1990
Alison Kane