Liam Clark
Basildon,Essex
Summary
Versatile UK-based technical engineer with a proven track record in reliability, precision, and rapid problem-solving. Expertise includes managing multi-site housing association infrastructures and providing field support across diverse clients. Proficient in O365, Intune, and networking, consistently achieving high customer satisfaction scores through expert technical guidance. Thrives in demanding, high-stakes environments, delivering effective solutions under pressure.
Overview
18
18
years of professional experience
1
1
Certification
Work history
Technical Support Engineer
OneAdvanced
London
2025.09 - Current
- Adaptive Technical Support: Providing expert on-site and remote technical assistance across a diverse portfolio of client sites, rapidly transitioning between different IT infrastructures and bespoke software environments daily.
- Rapid Incident Resolution: Diagnosing and resolving complex hardware, software, and networking faults under tight SLAs, ensuring minimal disruption to business operations for varied external stakeholders.
- Technical Versatility: Supporting a broad technology stack including Windows Server, Microsoft 365, Cloud environments, and Networking hardware, often with no prior site-specific documentation.
- Client Relationship Management: Serving as the professional "face" of OneAdvanced, translating technical issues into clear business impact for clients and maintaining high CSAT (Customer Satisfaction) scores.
- On-Site Systems Engineering: Executing physical hardware swaps, network troubleshooting, and software deployments across multiple locations, requiring high levels of autonomy and time management.
- Knowledge Transfer: Documenting new site environments and resolutions in real-time to ensure the central service desk has updated information for future support requests.
Technical Services Engineer
Sanctuary Housing (Telefonica Tech)
Essex & London
2016.09 - 2025.08
- Note: Transferred via TUPE from Telefonica Tech to Sanctuary Housing on 1st April 2025.
- Leadership & Operations: Directed the deskside support team for Notting Hill Genesis and managed multi-site technical operations for Swan Housing Association across Essex and London.
- Systems Optimization: Engineered device and network management strategies using SCCM, Intune, Meraki, and Auvik to support a diverse estate of Windows, macOS, iOS, and Android devices.
- Infrastructure Administration: Managed Active Directory, Office 365, and Server environments (DHCP/VPN), resolving complex service requests via ServiceNow and ConnectWise.
Support Engineer
Hippodrome Casino
London
2016.08 - 2018.09
- Infrastructure & Systems Support: Maintained the 24/7 functionality of casino technology infrastructure, providing specialist support for PlayTech systems, AV equipment, and gaming-specific hardware.
- Technical Deployment & Guidance: Managed hardware maintenance and software installations, delivering clear, step-by-step technical support to ensure seamless user onboarding and system uptime.
Cashier
Hippodrome Casino
London
2012.04 - 2016.08
- Financial Accountability & Compliance: Managed high-volume cash transactions and foreign exchange in a strictly regulated environment, ensuring 100% adherence to UK Gambling Commission and Anti-Money Laundering (AML) protocols.
- Operational Precision: Executed daily opening/closing procedures and end-of-shift reconciliations, maintaining meticulous financial records across cash, card, and voucher payments.
Croupier & Cashier
Genting Casino Westcliff
Essex
2009.09 - 2012.04
- Integrity & Precision: Operated professional gaming tables and managed significant financial floats, maintaining 100% accuracy and concentration within a high-pressure, fast-paced environment.
- Customer Service & Security: Delivered exceptional service to a diverse clientele while strictly adhering to gaming regulations and collaborating with security teams to ensure site integrity and incident management.
Apprentice Scaffolder
D+R Scaffolding
Basildon
2008.07 - 2009.08
- Operational Support: Developed a strong work ethic and fundamental understanding of site Health & Safety while assisting in the assembly and dismantling of complex scaffolding structures.
- Team Collaboration: Worked effectively within a team to meet strict project deadlines and maintain a safe working environment in a physically demanding role.
Education
GCSEs - School
Woodlands School
BasildonSkills
- Cloud & Identity: Microsoft 365 (O365) Administration, Active Directory, Azure AD/Entra ID, and Exchange
- Endpoint & Systems: Advanced management via Microsoft Intune, SCCM, and Group Policy (GPO)
- Networking & Monitoring: Cisco Meraki, Auvik, VPN management, DHCP/DNS, and network cabling (Cat5e/6)
- Technical Support: Cross-platform expertise in Windows, macOS, iOS, and Android; hardware diagnostic & repair
- Service Management: High-volume incident handling using ServiceNow and ConnectWise; strict SLA/KPI adherence
- Operations & Leadership: Team supervision, multisite field engineering, and stakeholder management in high-pressure environments
Certification
- Conflict Management, 2014, Trained in de-escalation, non-violent communication, and physical disengagement techniques.
- Health & Safety Officer - Level 2, Qualified in workplace health and safety standards and procedures.
Timeline
Technical Support Engineer
OneAdvanced
2025.09 - Current
Technical Services Engineer
Sanctuary Housing (Telefonica Tech)
2016.09 - 2025.08
Support Engineer
Hippodrome Casino
2016.08 - 2018.09
Cashier
Hippodrome Casino
2012.04 - 2016.08
Croupier & Cashier
Genting Casino Westcliff
2009.09 - 2012.04
Apprentice Scaffolder
D+R Scaffolding
2008.07 - 2009.08
GCSEs - School
Woodlands School