Liam Charles
Contractor / Remote Worker
Summary
Highly motivated and professional individual with extensive experience in lead generation, qualification, and deal closing. Demonstrates exceptional organizational skills and meticulous attention to detail when scheduling appointments and researching potential clients. Excels in high-pressure environments and consistently achieves challenging sales targets.
Overview
11
11
years of professional experience
Work History
Sales Development Representative (SDR)
The Wealthy Consultant
03.2024 - Current
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Won new business by articulating full value of company's capabilities to prospects.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Developed successful strategies for identifying and converting prospective clients to long-term customers.
- Achieved and exceeded monthly and annual sales targets.
Online Business Owner
Gray Street Consulting
10.2021 - 03.2024
- Consulted with customers to assess needs and propose optimal solutions.
- Improved monthly sales with successful marketing, sales and customer relations approaches.
- Implemented marketing campaigns to increase customer engagement and sales.
- Managed customer service inquiries and complaints for customer satisfaction.
- Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
New Business Development Sales Executive
Love Energy Savings
09.2021 - 10.2021
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Sales Development Representative (SDR)
CoachingSales.com
06.2021 - 09.2021
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Won new business by articulating full value of company's capabilities to prospects.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Developed successful strategies for identifying and converting prospective clients to long-term customers.
- Achieved and exceeded monthly and annual sales targets.
- Used data analytics to identify and track sales trends and develop actionable insights.
- Crafted persuasive sales pitches to communicate value of company products and services.
- Set and achieved company defined sales goals.
High-Ticket Closer
Ad Clients
05.2021 - 06.2021
- Delivered positive customer experiences and successful deal closures through open, constructive communications.
- Consulted with clients to recognize needs and provide tailored solutions.
- Led and executed innovative sales strategies to close complex deals.
New Business Development & Renewals Sales Executive
Opus Energy
07.2015 - 05.2021
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Renewals Section Team Manager
Policy Expert Insurance Broker
02.2015 - 07.2015
- Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed senior-level personnel working in marketing and sales capacities.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Developed detailed plans based on broad guidance and direction.
New Business Section Team Manager
Policy Expert Insurance Broker
12.2014 - 02.2015
- Led employee relations through effective communication, coaching, training, and development.
- Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Senior Customer Relations Expert/Senior Sales Executive
Policy Expert Insurance Broker
06.2014 - 12.2014
- Utilized multiple marketing strategies to improve profitability.
- Recognized and resolved compound problems that effected upper-level management and business initiatives.
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Customer Relations Expert/Sales Executive
Policy Expert Insurance Broker
01.2014 - 06.2014
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Education
Skills
- Detail Oriented
- Excellent written and oral communication skills
- Develops positive workplace relationships
- Resourceful, enthusiastic and self-driven
- Thrives on challenges
- A-player mentality
- Systems thinker
- Data-based decision maker
- Influential team-player
- Punctual and well organised
- Lead Qualification
- Relationship Development
- Strategic Thinking
- CRM Tracking
- Leads Prospecting
- Objection handling
- Cold-calling
- Customer Relationship Building
- Analytical Skills
- Problem-solving aptitude
- Sales Techniques
- Analytical Thinking
- Active Listening
References
Available upon request
Hobbies and Interests
- Walking
- Listening to music
- Listening to podcasts
- Going to the gym
- Reading books
- Spending time with family/friends
- Traveling the world
- Psychology
- Sales
- Persuasion
- Influence
- Communication skills
- Entrepreneurship
- Achieving financial freedom
- Contributing to the world in a positive way for future generations
Timeline
Sales Development Representative (SDR)
The Wealthy Consultant
03.2024 - Current
Online Business Owner
Gray Street Consulting
10.2021 - 03.2024
New Business Development Sales Executive
Love Energy Savings
09.2021 - 10.2021
Sales Development Representative (SDR)
CoachingSales.com
06.2021 - 09.2021
High-Ticket Closer
Ad Clients
05.2021 - 06.2021
New Business Development & Renewals Sales Executive
Opus Energy
07.2015 - 05.2021
Renewals Section Team Manager
Policy Expert Insurance Broker
02.2015 - 07.2015
New Business Section Team Manager
Policy Expert Insurance Broker
12.2014 - 02.2015
Senior Customer Relations Expert/Senior Sales Executive
Policy Expert Insurance Broker
06.2014 - 12.2014
Customer Relations Expert/Sales Executive
Policy Expert Insurance Broker
01.2014 - 06.2014
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