Liam Carlisle

With many years of lived experience in personal recovery and extensive professional experience in addiction support, I offer compassionate, one-to-one guidance to individuals seeking lasting change. My work focuses on relapse prevention, psychosocial interventions, and practical support to help clients rebuild their lives with stability, purpose, and hope. I hold a Diploma in Life Coaching, supporting clients with behavioural change, emotional resilience, and goal-focused recovery. I also hold a Level 3 Diploma in Health and Social Care and am accredited in counselling skills, enabling me to work safely, ethically, and relationally with individuals experiencing complex emotional and psychological challenges.My practice is further informed by ongoing Continuing Professional Development (CPD) across areas including substance use disorders, addiction recovery, mental health, trauma, and relapse prevention, ensuring my work remains informed, reflective, and responsive to clients’ needs. As a Recovery Coach and Sober Companion with Keysteps Wellbeing, based in London’s esteemed Harley Street, I support clients both in the UK and internationally, accompanying them to treatment centres and ensuring continuity of care throughout their recovery journey.My work is grounded in empathy, empowerment, and lived understanding, helping clients feel heard, supported, and equipped to build meaningful, sustainable recovery.

• Provide frontline support to individuals experiencing homelessness and substance use issues, engaging clients in outreach settings and building trusting relationships.
• Assess clients’ needs and develop personalised care plans, including harm reduction strategies, relapse prevention, and pathways into detox, treatment, and rehabilitation services.
• Accompany clients to appointments, treatment centres, and recovery programmes, offering sober companionship and support throughout the process.
• Support clients in day-to-day living skills, including budgeting, accessing benefits, maintaining hygiene, and managing routines.
• Maintain detailed records of client interactions, progress, and case notes, ensuring compliance with organisational policies and safeguarding standards.
• Work collaboratively with multi-agency partners, including healthcare providers, social services, housing teams, and local charities, to ensure holistic care and support.
• Deliver crisis intervention and practical support, including signposting to emergency accommodation, medical care, and essential services.
• Promote recovery-focused engagement, encouraging clients to participate in community activities, mutual aid groups, and life skills development.

• Conducted desktop and face-to-face meetings with prospective clients to facilitate positive change.
• Inducted new clients in line with project aspirations focused on recovery.
• Employed specialist assessment tools to engage clients in asset-based support planning.
• Collaborated with clients to create unique support plans, ensuring regular reviews and documentation.
• Identified client goals through engaging conversations based on lived experiences.
• Supported clients in developing personal safety plans, integrating external services when appropriate.
• Coordinated with agencies to ensure access to relevant statutory and non-statutory services.
• Provided expert advice on housing, health, welfare benefits, and related issues as necessary.

• • Help clients of our housing advice service to access support in their local area, managing complex clients presenting with significant unmet need and focusing on achieving improved health and resilience
  • Support the work of our housing advisers, providing information about the range of additional services which are available to clients across London.
  • Conducting initial client interviews and detailed diagnostic interviews at service centre, outreach sites and over the telephone
  • Agree client’s needs and refer to appropriate Shelter service or community agency.
  • Support clients to access relevant services in their local area .
  • General level advocacy on behalf of client to other agencies/authorities
  • Meet performance targets
  • Write and implement case plans
  • Ensure case details are entered onto CRM accurately and punctually.
  • Work in accordance with the service’s operating model
  • To develop good working relationships with agencies that I work with, ensuring that STAR and Shelter are promoted positively and that the agencies understand the services that we offer.
  • To make sure that I understand and apply safeguarding policy and raise any concerns/alerts with a
  

Provide support to service users through agreed roles and responsibilities
Support service users to address their substance use and offending behaviour
Support service users to establish non-judgemental, supportive relationships
Where agreed, and signed off, fulfil 1:1 roles with service users to provide different levels of practical support
Assist service users to access education, training and employment opportunities and leisure activities
Empower service users to access a range of holistic services that support their recovery Signpost service users to a range of treatment/community support agencies
Facilitate recovery drop-ins at partner agencies – providing a safe, positive space for all to attend
Co-facilitate elements of the service’s Group Programme, including self-development and relapse prevention programmes
Provide specific support to those accessing detox/rehab
Promote all support options available to people in recovery locally – without bias – to maximise people’s opportunities for accessing support
Support people to access mutual aid (e.g. SMART, NA, AA) and other community support
Attend recovery forums, groups, meetings or events, promoting Peer Mentoring and treatment services
? Attend regular all peers team meetings & staff meetings
? Be involved in the development of the service

Reason for leaving

Carried out day-to-day maintenance and repairs across the building, including basic plumbing, electrical, painting, and general handyman tasks
Conducted routine inspections to identify faults, safety issues, and required repairs
Responded promptly to maintenance requests and emergency issues
Ensured the premises were kept safe, clean, and in good working order
Liaised with external contractors when specialist repairs were required
Maintained tools, equipment, and stock of maintenance supplies
Followed health & safety procedures and ensured compliance at all timesShorter Version (if space is tight)

Responsible for general building maintenance, repairs, and upkeep
Completed routine checks and responded to maintenance issues
Ensured a safe and well-maintained environment in line with health & safety standardsMore Hands-On / Practical Emphasis

Performed reactive and planned maintenance tasks across residential/commercial premises
Undertook minor plumbing, electrical, decorating, and carpentry work