Martial arts
Liam Cairns
Glasgow
Summary
Dynamic professional with a proven track record in emergency response and relationship building, honed across roles with Police Scotland and the Salvation Army. Excelled in staff management and de-escalation techniques, enhancing safety and security. Achieved significant improvements in community support and client progress assessment, leveraging expertise in evidence collection protocols and interpersonal communication.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Advocate
Equal Say Advocacy
02.2023 - Current
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
- Delivered friendly service and offered expert support in every interaction.
- Made referrals to appropriate services, following up to confirm patients received access to required care.
- Conducted comprehensive client interviews, gathering relevant information to build a strong case foundation.
- Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
- Assisted with applications and collected required paperwork to help individuals register for supportive services.
- Maintained positive relationships with community to build and nurture dynamic partnerships.
- Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
- Conducted pre-screening activities to determine eligibility for supportive services.
- Implemented technology solutions for case management, improving efficiency and data accuracy.
Trainee Service Advisor
Coatbridge Citizens Advice Bureau
01.2022 - Current
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Investigated and resolved client queries quickly.
Support Worker
Salvation Army
6 2022 - 01.2023
- Prepared agendas and took notes at meetings to archive proceedings.
- Standardized office structures and processes to promote collaboration and increased performance.
- Created, prepared and delivered reports to various departments.
- Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment.
- Kept clients engaged in social networks and communities for personal health and growth.
- Promoted community integration by providing extensive physical, emotional and social support.
- Evaluated client progress toward established annual and quarterly goals.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Prepared employee schedules for maximum coverage during key hours.
- Secured housing, medical care and employment for clients by collaborating with various community agencies.
- Assessed cognitive abilities and physical and emotional needs of clients to determine appropriate interventions.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
Police Officer
Police Scotland
03.2021 - 06.2022
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Patrolled assigned areas to check homes, businesses and public roads for signs of disturbance.
- Law Enforcement
- Report Writing
- Conflict Resolution
- Evidence Gathering
- Community Support
- Interviewing
- Working individually and as part of a team
- Gathered necessary information for court appearances and testified as witness under oath in court.
- Engaged with local individuals and community leaders to discuss crime reduction strategies.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Notified emergency personnel of incidents requiring medical assistance and aid.
Support Worker
Living Ambitions
07.2019 - 03.2021
- Visited home environments to help clients develop comprehensive life, technical and job skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Kept clients engaged in social networks and communities for personal health and growth.
- Evaluated client progress toward established annual and quarterly goals.
- Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression.
- Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
Volunteer
Citizens Advice Stirling
09.2018 - 03.2021
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Assisted with special events and programs.
- Encouraged donations with community fundraising events and campaigns.
- Completed clerical tasks and office duties to open full-time employees up for more critical work.
- Met with other volunteers and program leaders to discuss new services.
- Engaged in community outreach to support program mission.
- Responded to questions from customers and community members.
- Greeted visitors and answered questions about program, requirements and opportunities.
- Used strong interpersonal communication skills to convey information to others.
- Planned and delivered numerous activities and special events.
- Spoke with community organizations to further drive outreach efforts and highlight program successes.
- Helped program leaders with administrative support duties.
- Helped program leadership with planning and fundraising responsibilities.
Education
Postgraduate Diploma - Applied Social Sciences
09.2017 - 09.2019
Master of Arts - Health And Social Policy
09.2012 - 07.2016
Skills
Evidence collection protocols
Research proficiency
Analytical Reasoning
Problem-Solving
Administrative Support
Interpersonal Communication
Relationship building and management
File and records management
Report writing
Multitasking
Problem-solving aptitude
Interests
Reading
Hiking
Timeline
Advocate - Equal Say Advocacy
02.2023 - Current
Trainee Service Advisor - Coatbridge Citizens Advice Bureau
01.2022 - Current
Police Officer - Police Scotland
03.2021 - 06.2022
Support Worker - Living Ambitions
07.2019 - 03.2021
Volunteer - Citizens Advice Stirling
09.2018 - 03.2021
University of The West of Scotland - Postgraduate Diploma, Applied Social Sciences
09.2017 - 09.2019
University of Glasgow - Master of Arts, Health And Social Policy
09.2012 - 07.2016
Support Worker - Salvation Army
6 2022 - 01.2023