Liam Cairns

Work History

Equal Say Advocacy

02.2023 - Current

Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
Delivered friendly service and offered expert support in every interaction.
Made referrals to appropriate services, following up to confirm patients received access to required care.
Conducted comprehensive client interviews, gathering relevant information to build a strong case foundation.
Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
Assisted with applications and collected required paperwork to help individuals register for supportive services.
Maintained positive relationships with community to build and nurture dynamic partnerships.
Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
Conducted pre-screening activities to determine eligibility for supportive services.
Implemented technology solutions for case management, improving efficiency and data accuracy.

Coatbridge Citizens Advice Bureau

01.2022 - Current

Pleasantly greeted customers and asked open-ended questions to better determine needs.
Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Escalated incidents to next level to remain compliant with company's standards and procedures.
Investigated and resolved client queries quickly.

Salvation Army

6 2022 - 01.2023

Prepared agendas and took notes at meetings to archive proceedings.
Standardized office structures and processes to promote collaboration and increased performance.
Created, prepared and delivered reports to various departments.
Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment.
Kept clients engaged in social networks and communities for personal health and growth.
Promoted community integration by providing extensive physical, emotional and social support.
Evaluated client progress toward established annual and quarterly goals.
Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
Helped clients manage and reach individual goals, supporting independent progression and social skills.
Prepared employee schedules for maximum coverage during key hours.
Secured housing, medical care and employment for clients by collaborating with various community agencies.
Assessed cognitive abilities and physical and emotional needs of clients to determine appropriate interventions.
Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.

Police Scotland

03.2021 - 06.2022

Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
Patrolled assigned areas to check homes, businesses and public roads for signs of disturbance.
Law Enforcement
Report Writing
Conflict Resolution
Evidence Gathering
Community Support
Interviewing
Working individually and as part of a team
Gathered necessary information for court appearances and testified as witness under oath in court.
Engaged with local individuals and community leaders to discuss crime reduction strategies.
Conducted witness interviews and gathered details regarding incidents to determine best course of action.
Notified emergency personnel of incidents requiring medical assistance and aid.

Living Ambitions

07.2019 - 03.2021

Visited home environments to help clients develop comprehensive life, technical and job skills.
Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
Kept clients engaged in social networks and communities for personal health and growth.
Evaluated client progress toward established annual and quarterly goals.
Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression.
Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment.
Helped clients manage and reach individual goals, supporting independent progression and social skills.

Citizens Advice Stirling

09.2018 - 03.2021

Volunteered with groups and organizations to help make measurable differences for program recipients.
Assisted with special events and programs.
Encouraged donations with community fundraising events and campaigns.
Completed clerical tasks and office duties to open full-time employees up for more critical work.
Met with other volunteers and program leaders to discuss new services.
Engaged in community outreach to support program mission.
Responded to questions from customers and community members.
Greeted visitors and answered questions about program, requirements and opportunities.
Used strong interpersonal communication skills to convey information to others.
Planned and delivered numerous activities and special events.
Spoke with community organizations to further drive outreach efforts and highlight program successes.
Helped program leaders with administrative support duties.
Helped program leadership with planning and fundraising responsibilities.