A highly experienced and results-driven senior operations leader with extensive expertise across logistics, supply chain, and residential surveying industries. Known for exceptional strategic planning, team management, and process optimization, I excel in driving operational efficiency while enhancing client satisfaction and service quality. With a proven record as Chief Operations Officer and Operations Director, I bring a people-focused approach, fostering strong team cultures and aligning operations with organizational objectives. I am skilled in high-stakes decision-making, resource management, and performance evaluation, adapting quickly to complex challenges and leading improvements that yield significant impact. Dedicated, versatile, and proactive, I am committed to continuous improvement and thrive in dynamic environments where I can make a meaningful difference.
Starting as the Operations director for Home Surveying the team of residential surveyors grew from 2 to 21 surveyors and the operational support team from 3 members of staff to 10.
Alongside this a team of Energy Assessors was built under the Enable brand that totaled 12 assessors, this team undertook EPC, retrofit assessments & technical surveys.
· Spearhead daily operations and strategic planning, overseeing multiple departments to ensure cohesive execution of business goals and growth strategies.
· Drive operational excellence across the organization, implementing innovative solutions to optimize processes, reduce costs, and improve service delivery within the residential surveying sector.
· Manage budgeting and financial planning, ensuring efficient resource allocation and achieving cost-effectiveness while maintaining quality standards.
· Lead a diverse team, fostering a high-performance culture through targeted training, mentoring, and performance management initiatives.
· Collaborate closely with senior leadership to assess market trends, identify expansion opportunities, and refine service offerings to align with client needs and industry standards.
· Maintain key stakeholder and client relationships, strengthening partnerships that support business continuity and long-term growth.
· Introduced operational enhancements, resulting in a significant increase in productivity, streamlined workflows, and improved client satisfaction scores.
As a Senior Group Leader at Yusen logistics, I am the point of contact for the two shift group leaders and the team leaders, it is vital I lead by example. In addition, I have an overall responsibility of up to 70 members of staff.
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In my role as an NDC Operations manager I was a member of the senior management team nationwide and reported directly to the operations director.
In my role as a Group Leader I managed approximately 35 employees, with 4 Team Leaders as direct reports, working directly underneath the Site manager, undertaking the following duties:
• Ensuring that all duties are carried out by the Team Leaders and Team Members to the correct company standard.
• Ensuring that Health and Safety Regulations are adhered to by all.
• Responsible for all the clerical duties involved with managing a shift, including return to work documents, disciplinary matters and ensuring members are trained to the correct standard.
• Liaising directly with other departments within the company and with several external agents within the customer itself.
• Undertaking a rotating shift pattern, thus meaning a greater responsibility is taken for all the processes on site as a point of escalation.
• Deputising for the Site Manager to cover holidays and absence and as needs dictate.
• Ensure all MHE training is kept up to date for all members on site
• Assess new staff provided by employment agencies, both shunters and FLT members
In 2011 I was seconded onto the Jaguar Land Rover contract where I was in sole charge of the operation on nights, giving me the opportunity to build a sound knowledge of the PKMS warehouse management system and the responsibility of liaising with the production facilities at Castle Bromwich and Halewood.
External Training
NVQ level 2 in Team Leading (Apprenticeship)
NVQ level 3 in Management (Apprenticeship)
NVQ level 3 in Customer Service
RTITB MHE Instructor (reregistration due in July 2022)
Manual Handling Trainer (City & Guilds)
Internal Training
TACK – Supervisory management programme
Time management training
Investigation training – including Five Why analysis
Disciplinary & Grievance Investigation procedures training
Absence and sickness reporting
Risk assessment training
COSHH
RIDDOR
Reach and counter-balance FLT licences
MEWP licence
LLOP licence
Flexi Truck licence
Order Picker licence
Internal Shunt Certificate (Tug Units and Road Units)
Drug & Alcohol policy training, including testing for alcohol
Other Skills