Liam Britton
Colne,Lancashire
Summary
Confident and results-driven Account Manager with strengths in building and maintaining key client relationships. Manages a diverse portfolio by implementing strategic communication and resolving client issues swiftly. Achieves consistent sales growth through data analysis and proactive client engagement.
Overview
14
14
years of professional experience
Work History
Account Manager
Upholstery 2 U
05.2023 - Current
- Managed portfolio of key accounts, fostering long-term relationships through regular, strategic communication.
- Consistently achieved or surpassed sales targets.
- Executed complete sales cycle process, from prospecting through to contract negotiations and closing.
- Increased sales volume by prospecting for potential clients and entering new territories and market channels.
- Analysed account performance data, identifying trends and implementing actions to drive growth.
- Communicated with customers to immediately determine and resolve problems, avoiding escalation.
- Frequently visited customers to maintain positive and productive relationships.
- Provided exemplary level of service to clients, maintaining and improving relationships for future business opportunities.
- Kept and managed records for assigned clients, serving as point of contact for account-related transactions and issues.
- Cultivated strong customer satisfaction by actively engaging with clients and addressing their needs. by delivering friendly service.
Driver Resource Executive
The Modern Milkman
11.2021 - 01.2023
- Managed efficient route planning for timely deliveries, utilising GPS and local traffic knowledge.
- Planned best, safest and most efficient routes for journeys using navigational systems and maps.
- Collaborated with dispatch team to receive and respond to daily transport assignments.
- Conducted daily vehicle inspections to maintain safety standards and report necessary repairs.
- Conducted regular safety inspections by checking oil and brakes.
- Secured items in vehicle to prevent shifting during transport, properly securing items to prevent load shifting and damage during transportation.
- Recorded travel logs and vehicle maintenance reports to comply with company policies and legal requirements.
Operations Manager
Livewelluk
01.2021 - 11.2021
- Managed daily operations to ensure seamless workflow.
- Led operations team in daily tasks, optimising workflow and increasing efficiency by 20%.
- Oversaw quality control processes, maintaining high standards for all products and services.
- Handled finance-related tasks, contributing to accurate budgeting and forecasting processes.
- Monitored staff performance and developed improvement plans.
- Conducted recruitment processes, successfully attracting top talent to enhance team capabilities.
- Reviewed and revised operational policies, aligning procedures with best practices and regulatory requirements.
- Advised senior management on facilities needs and delivered ongoing operational support.
- Investigated issues impacting organisational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.
- Executed ordering functions to ensure timely product availability.
- Developed positive practices centred on career development and individual job satisfaction, fostering employee morale and well-being.
Facilities Caretaker
Engie
Burnley
03.2020 - 01.2021
- Oversaw cleaning and maintenance aspects of buildings and multiple rooms to preserve aesthetic appeal, quality and standards and organisation.
- Monitored and documented building's condition.
- Documented maintenance activities, creating detailed reports for management review.
- Collaborated with maintenance to schedule fire drills to apply safety and protection measures.
- Trained new staff on facility procedures, promoting teamwork and consistent service delivery.
- Established and maintained positive relationships with site users.
- Communicated important messages about maintenance, repair and construction work.
- Communicated with managers to gather information on current priorities. to understand current priorities.
Executive Sales Agent
Daisy Communications
07.2019 - 03.2020
- Delivered high level of service to customers in effort to build upon future relationships.
- Kept organisation in compliance with regulations and internal requirements.
- Formed and sustained strategic relationships with clients.
- Developed successful strategies and policies, meeting organisational needs and implementing improvements.
- Monitored operations to keep processes aligned with targets and matching forecasts.
- Reviewed reports, recommendations and requests from subordinate leadership.
- Cultivated strong industry relationships to promote services and improve business operations.
- Established company targets based on previous performance and predicted forecasts.
General Manager
Pendle Leisure Trust
07.2012 - 07.2019
- Led team of 30+ employees, establishing culture of teamwork, professionalism, and continuous improvement to enhance overall performance.
- Developed high-performing teams to consistently exceed goals, drive revenue and expand markets.
- Built successful business culture focused on performance optimisation and goal attainment.
- Developed successful strategies and policies, meeting organisational needs and implementing improvements.
- Monitored operations to keep processes aligned with targets and matching forecasts.
- Cultivated industry relationships to promote services and streamline business operations.
- Ensured organisation compliance with regulations and internal requirements, mitigating risks and supporting operational integrity.
Education
GCSE - Maths, English, Science, IT
Pendle Vale High School
Nelson01-2006
Skills
- Account management
- Performance monitoring
- Strategic planning
- Customer relations
- Problem resolution
- Relationship-building and management
- Time management
- Multitasking efficiency
- Strong organisational skills
- Effective communication
- Team leadership
- Goal-oriented
Referances
- Quammer Iqbal, Operations Manager, Pendle Leisure Trust, 07967011660, Quammer.iqbal@pendleleisuretrust.co.uk
- Gemma Pettinger, Driver Resource Manager, The Modern Milkman, 07917838660, gemmapettinger@outlook.com
Timeline
Account Manager
Upholstery 2 U
05.2023 - Current
Driver Resource Executive
The Modern Milkman
11.2021 - 01.2023
Operations Manager
Livewelluk
01.2021 - 11.2021
Facilities Caretaker
Engie
03.2020 - 01.2021
Executive Sales Agent
Daisy Communications
07.2019 - 03.2020
General Manager
Pendle Leisure Trust
07.2012 - 07.2019
GCSE - Maths, English, Science, IT
Pendle Vale High School