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Associate Principal Engineer

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Accomplished professional with extensive customer support experience at AT&T, excelling in technical troubleshooting and relationship management. Proven track record in achieving sales goals and enhancing customer satisfaction. Demonstrated leadership in the U.S. Army, raising team fitness by 22%. Skilled in CRM and communication, driving success through proactive problem-solving and attention to detail.

Highly motivated and experienced Call Centre Team Leader with 10+ years of experience in managing and motivating teams and guiding teams in a call centre setting. Proven track record of meeting customer service requirements and surpassing organizational goals. Skilled in developing efficient processes, ensuring high standards, and aligning efforts with organization goals. Excelled at resolving customer issues, training staff, and optimizing workflow.

Driven professional with natural flair for sales and customer engagement. Demonstrates strong communication and negotiation skills, combined with keen ability to understand client needs. Poised to significantly boost sales growth and foster long-term customer relationships.

14+ Yrs of experience in various construction and technical services. Now I am working with Dalmia Cement Bharat Limited (Formerly known as OCL India Limited) as a Technical Service Engineer (TSE) from 10th April 2017 to till date. Before DCBL, I was worked with Lanco Infratech Ltd (EPC), Gammon India Ltd (Project), Bharti Infratel Ltd (QC), etc…

Detail-oriented IT Professional with more than 5 years of experience in technical maintenance and team leadership. Skilled in preventive maintenance, safety compliance, and complex problem-solving, with a foundation built in the U.S. Navy. Currently advancing knowledge in Cybersecurity and IT Support, with expertise in operating systems and networking. Recognized for improving operational efficiency and supporting critical systems through effective communication and mentorship.

liam birch

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NVQ Level 3 - engineering design and manufacturing

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NVQ Level 3 - engineering design and manufacturing

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