Liah Riley
Oldham,Royton
Summary
I am a motivated, compassionate, and dedicated individual with 10 years of experience in client management, where I developed strong communication, organisation, problem-solving, and relationship-building skills. I am currently studying psychology which is strengthening my understanding of human behaviour, child development, and individual needs. My long-term goal is to work with children, and I am particularly passionate about supporting pupils with special educational needs. I am patient, adaptable, and empathetic, with a calm and positive approach. I am eager to bring my professional experience and personal commitment to helping children succeed in a supportive learning environment.
Overview
14
14
years of professional experience
Work History
Client Relationship Manager
Asda toyou
Oldham
09.2015 - 01.2026
- Successfully built and maintained long-lasting client relationships through proactive communication and dealing with all matters efficiently.
- Kept client records accurate and up-to-date within CRM systems, enabling clear, accessible communication pathways.
- Negotiated contracts with new and existing clients, securing profitable deals and fostering long-term partnerships.
- Collaborated with different departments to build strategies that ensured the whole company satisfied clients.
- Managed a portfolio of clients, monitoring service delivery to guarantee adherence to quality standards and timelines.
- Led training sessions for new staff on best practices in client relationship management, raising team performance levels.
- Acted as the main point of contact for clients regarding complaints, queries and account issues.
- Developed comprehensive client reports detailing project progress, outcomes, and recommendations for future actions.
Support Worker
Imagine Achieve Suceed
Oldham
03.2013 - 07.2015
- Assisted clients with daily living activities, including personal hygiene, meal preparation, and mobility, promoting independence.
- Administered medication accurately and safely, following strict healthcare protocols to maintain client well-being.
- Encouraged service users to be independent and active members of society.
- Participated in training sessions to enhance skills and knowledge, staying informed about best practices in care.
- Tracked and documented client behaviours, activity engagement, skills development and notable incidents.
- Maintained detailed records of client progress, interventions, and any changes in condition, contributing to continuous care improvement.
- Managed challenging behaviour through de-escalation techniques and positive reinforcement, ensuring a safe environment.
- De-escalated violent, aggressive and threatening behaviour.
- Supported clients in managing their finances and budgeting, increasing their financial independence and security.
Sales Representative
DM Designs
Oldham
09.2011 - 02.2013
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Maintained productive relationships with existing customers through exceptional follow-up after sales.
- Maintained comprehensive brand and product knowledge to maximise sales opportunities and meet set targets.
- Participated in weekly sales meetings, contributing valuable insights and feedback to drive team success.
Education
Bachelor of Science - Psychology
Oldham University
Oldham, OLD01-2029
A-Levels - Level 3 Diploma in Hair & Media Make-up
Oldham College
Oldham01-2013
GCSEs - GCSEs
Our Ladys RC high Scool
Oldham, OLD01-2010
Skills
- Personal care assistance
- Medication administration
- Positive attitude
- Patience and understanding
- Effective communication
- Record-keeping
Timeline
Client Relationship Manager
Asda toyou
09.2015 - 01.2026
Support Worker
Imagine Achieve Suceed
03.2013 - 07.2015
Sales Representative
DM Designs
09.2011 - 02.2013
Bachelor of Science - Psychology
Oldham University
A-Levels - Level 3 Diploma in Hair & Media Make-up
Oldham College
GCSEs - GCSEs
Our Ladys RC high Scool