Lia Caley

• Planned and coordinated social media content to increase engagement
• Managed influencer partnerships and styled products for promotions
• Conducted virtual appointments to create sales opportunities for customers
• Supported e-commerce operations and managed stock allocation
• Resolved customer care enquiries to maintain a high service quality

• Managed day-to-day social media activity, including filming and campaign execution.
• Supported in-store sales activity while balancing marketing and routine operations.
• Coordinated virtual appointments and carried out customer outreach initiatives.
• Handled PR requests and influencer partnerships from enquiry through completion.
• Updated website content, managed stock, and administered e-commerce tasks.
• Built customer relationships to strengthen brand loyalty and improve sales performance.

• Resolved customer enquiries and complaints efficiently and professionally.
• Supported order processing, deliveries and aftercare requests.
• Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
• Multi-tasked to keep customer service levels at optimal capacity at peak times.

Provided excellent customer service in a busy community pharmacy, assisting 30+ customers daily with product enquiries, recommending over-the-counter medications, and supporting efficient stock management and pharmacy operations.

• Supervised students aged between 3-5 years, keeping them focused and attentive.
• Provided teaching assistance for Baby Ballet and Disney Pop dance classes.
• Developed positive relationships with students to increase participation and engagement.
• Attended regular rehearsals to practice and perfect performances for live shows or recordings.