Leyen Antonio

• Supports the general manager and is responsible for ensuring daily operations run smoothly through tasks like staff supervision, customer service, and employee training.
• Manage daily activities, handle employee issues and customer complaints, and often fill in for the general manager in their absence. Key duties include scheduling staff, evaluating performance, training new hires, and upholding company policies and standards.

• Oversaw team to ensure effective completion of work according to company standards, including planning and assigning tasks, monitoring performance, providing guidance and training, and liaising between employees and upper management.
• Managed workloads, conducted performance reviews, and ensured compliance with safety and company policies to maintain operational standards.
• Supported team by filling in as Barista, facilitating smooth service delivery during high-demand periods.

Delivered exceptional customer service as a barista, resulting in high customer satisfaction and loyalty. Supported children in Food and Art Culinary classes, enhancing creativity and promoting teamwork skills. Ensured cleanliness and organisation of workstations, adhering to health standards and creating a safe environment.

• Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
• Operated espresso machines and other coffee-making equipment with expertise, ensuring high-quality beverage production.
• Maintained a clean and sanitary work environment, regularly cleaning coffee machines, counters, and customer areas.

• Supported young students in activities and lessons over 1-2 weeks, fostering their learning experience. Monitored children throughout the day, maintaining a safe and secure environment. Worked with head teacher to improve student support and engagement strategies.
• Maintained student safety inside and outside classrooms in line with school safeguarding policies.
• Provided one-to-one support to pupils requiring additional help, enhancing their learning outcomes.
• Established positive relationships with students, leading by example and responding appropriately to classroom needs.