Ley Arthure

Employed by Brook Street on assignment with the Valuation Office Agency (VOA) supporting operational functions.

• Research and evaluate residential properties to accurately assign the correct Council Tax band, in line with legislation, valuation guidance, and internal procedures.
• Gather, verify, and analyse property data from multiple sources to support evidence-based decision-making.
• Maintain accurate case records and update internal systems to ensure data integrity and audit compliance.
• Handle cases with attention to detail, ensuring consistency, fairness, and adherence to statutory requirements.
• Communicate findings clearly and professionally with colleagues when required.

• Provided frontline customer service to international cruise passengers. Promoted and sold souvenirs and local products to tourists.
• Offered guidance on local attractions, transport options, and tour bookings.
• Welcomed visitors from diverse cultural backgrounds with a friendly and professional approach.
• Promoted local services and excursions to enhance the visitor experience.
• Resolved issues efficiently to maintain high levels of satisfaction

• Managing complex and regulated administration by covering Life and Pensions policies, delivering solutions at scale
• Supporting pension scheme members, and providing excellent service to customers.
• Resolving complex queries by the client or their Financial Adviser.
• Interacted with customers professionally by post and email to deliver accurate service information.
• Assisted clients and their Independent Financial Advisers (IFA) with daily enquiries and addressed incoming correspondence to maintain timely responses.
• Effectively managed incoming and outgoing mail to maximise office efficiency.
• Oversaw database to maintain updated records and accuracy.
• Supported data transparency related to required or requested information.
• Maintained client records with strict attention to data security protocols.
• Utilised clear communication skills to advise clients of policy, fund and benefit details.
• Filed physical and digital documents, prioritising accessibility and data accuracy.
• Liaised with relevant parties using appropriate communication channels.
• Generated written materials with meticulous attention to grammar and spelling.

• Completed corridor checks and noise patrols to maximise guest satisfaction.
• Effectively dealt with all enquires throughout night shift.
• Solved administrative and customer service issues with knowledgeable assistance and friendly support.
• Facilitated smooth and efficient handovers, clearly communicating relevant information to day shift staff.
• Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
• Handled office petty cash and maintained flawless records.
• Prepared hotel for morning shift, supporting multiple departments based on demand.
• Kept reception area clean and neat to give visitors positive impression of the company.
• Drove hospitality standards by proactively anticipating potential guests' needs and taking appropriate action.
• Kept reception area clean and organised to uphold professional office reputation.
• Acted as first point of contact for wide range of personnel.

• Sorted and differentiated types of packages.
• Loaded and unloaded lorries, working fast with team to meet goals.
• Processed high-volume shipments to meet productivity targets.
• Operated scanner device, inputting mail items for tracking.
• Manually loaded, unloaded and moved parcels, lifting and carrying up to 25kg.
• Packed mail cages daily in line with established practice.

• Offered professional, friendly service at all times to maximise customer comfort and enjoyment.
• Served high volumes of guests in fast-paced service environments with exceptional customer care.
• Cleaned up spaces after events, collecting rubbish, storing furniture and sanitising surfaces.
• Prepared premises and supplies for arriving guests.
• Provided friendly, courteous service, maximising positive customer satisfaction ratings.
• Understood and adhered to food safety and hygiene regulations.
• Sold and served refreshments to customers, promoting fun atmosphere and driving revenue gains.

• Delivered exceptional customer service, addressing customer queries and handling customer complaints.
• Completed opening and closing procedures each day.
• Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
• Greeted customers entering store and responded promptly to customer needs.
• Checking inventories that have been carried out.
  Ensures that all F&B areas are kept clean and that hygiene and food safety standards are respected.
• Sets up an action plan based on the hygiene analysis results and tracks implementation.
• Works in close collaboration with the sales department to ensure a high standard of service and satisfaction for meetings customers.
• Checks the work schedules, ensuring that they are consistent with activity forecasts.
• Works closely with other staff to develop a team spirit.
• Undertakes Lobby Host duties to keep the customer service dining area and front counter clean and tidy.
• Maintained excellent standards of service through impeccable attention to detail.
• Delivered an exceptional level of service to each customer by listening to concerns and answering questions.