Lewis Wiseman
London,United Kingdom
Summary
Experienced General Manager, Bar Manager and Mixologist, specialising in team leadership, innovative menu development, events organising, social media and stock management. Thrives in high paced, community centred environments, with a focused interest on bespoke guest experience. Passionate about elevating service quality and building engaged, high-performing teams. Fully proficient in licensing compliance, health & safety, and hygiene standards. Menu & Social media portfolio available on request.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work history
Supervisor & Bar Manager
The 411
London
02.2026 - 04.2026
- Overseeing operations across two bars within a 500 guest capacity venue
- Lead team briefings, training, and service coordination
- Reconfigured operational practices within the venue and created training guides and checklists.
- Managing stock control, ordering, and weekly stock takes and documentation on Excel.
- Handling large bookings, pre-orders, and private events with daily changing themes and marketing.
- Resolving customer and operational issues efficiently.
- Worked closely with all FOH departments to ensure consistent efficiency
General Manager
Goldfinch Ltd
London, Greater London
10.2020 - 02.2026
- Managed daily operations of a high-volume independent cocktail bar.
- Organised regular community driven events with original concepts including: monthly comedy nights, weekly mother and baby groups, summer BBQs, canape and wine evenings, live music, burns night and many more.
- Created original seasonal menus, event menus and weekly specials with food pairings.
- Collaborated with local high quality food vendors and brand representatives to deliver community events and cocktail masterclasses.
- Lead and trained a core team of bartenders, security and floor staff to maintain high performance
- Ensured consistently high standards of customer service and guest experience
- Managed stock control, ordering, and supplier relationships
- Monitored costs, reduced waste, and improved profit margins
- Ensures compliance with licensing, health & safety, and hygiene regulations
- Handle cash management, tills, and end-of-day reporting
- Resolved customer issues efficiently and professionally
Education
Diploma of Higher Education - Visual Communication
Leamington College
Warwick 09.2015 - 09.2016
Skills
- Team Leadership & Staff Training
- Customer Service Excellence
- Cocktail Creation & Menu Development
- Event planning and activation
- Sales Marketing and Promotions
- Community outreach and Social Media management
- Photography and Videography
- Stock Control & Inventory Management
- Cost Control & Waste Reduction
- Cash Handling & POS Systems
- Health & Safety Compliance
- Licensing & Hygiene Standards
- Customer Relationship Management
Timeline
Supervisor & Bar Manager
The 411
02.2026 - 04.2026
General Manager
Goldfinch Ltd
10.2020 - 02.2026
Diploma of Higher Education - Visual Communication
Leamington College
09.2015 - 09.2016