Lewis Webb

• Managed kitchen staff shifts to ensure smooth operations during peak hours.
• Trained new team members on food preparation standards and safety protocols.
• Implemented daily cleaning schedules to maintain a hygienic kitchen environment.
• Tracked inventory levels and assisted in ordering necessary supplies for kitchen.
• Optimised workflow by delegating tasks effectively among kitchen staff.
• Reduced wastage by careful monitoring of stock and supplies usage.

• Managed high-volume service during peak hours ensuring efficiency and quality of drinks.
• Crafted innovative cocktail recipes that enhanced guest satisfaction and experience.
• Maintained cleanliness and organisation of bar area in compliance with health regulations.
• Collaborated with kitchen staff to create seamless service during busy nights.
• Resolved customer complaints promptly to maintain good relationships.
• Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
• Handled cash transactions securely minimising risk of theft or fraud.
• Adapted quickly to different situations maintaining efficiency even under pressure.
• Collaborated with team members to provide seamless service during busy periods.
• Developed rapport with regular patrons fostering a loyal customer base.
• Communicated clearly with kitchen staff for seamless coordination of food orders.
• Created an inviting atmosphere through friendly interaction with customers.
• Completed end-of-day cleanup to reset bar for next day.
• Followed food safety and hygiene requirements to protect guests.

• Trained and mentored new staff fostering a supportive and productive work environment.
• Oversaw daily operations ensuring efficient service and adherence to company standards.
• Resolved customer complaints promptly ensuring a positive experience for all patrons.
• Assisted in financial reconciliation processes ensuring accuracy and accountability in cash handling.
• Motivated employees towards achieving sales targets, increased overall store revenue..
• Assisted employees in resolving workplace conflicts, improved overall team harmony.
• Enforced compliance with food hygiene regulations, upheld high quality standards.
• Logged daily activities and notable incidents during production shifts.
• Established and maintained organised working environment for team of 10+ employees on any given shift.
• I started as a part time associate and within six months, had worked my way up to a managers position.

• Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
• Ensured adherence to company policy by all team members, maintaining professionalism at all times.

Developed strategies for improved performance level across the team.

• Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
• Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
• Coached team members through new or difficult workflows.
• Delegated tasks to make best use of individuals' skills.
• Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
• Provided cover for other departments, making use of my skills to adapt and taking the initiative to ensure that workflow is productive across all areas of the site.