Lewis Warren
Summary
Dedicated professional with extensive experience in policing, engineering, and customer service. Proven ability to communicate effectively and solve problems in high-pressure environments. Strong interpersonal skills foster trust and build lasting relationships with clients. Committed to delivering exceptional customer experiences through a solid work ethic and technical expertise.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Police Officer
UK Police Service
11.2023 - Current
- Engaged with members of the public daily, fostering trust and professionalism in diverse situations.
- Communicated effectively with individuals from all backgrounds during challenging or high-pressure circumstances, ensuring clarity and understanding.
- Resolve issues and disputes through good judgement, communication, and problem-solving.
- Gathered and recorded information accurately while prioritising tasks in a busy workload.
- Work as part of a team while also taking responsibility for making decisions independently.
- Remain calm and professional under pressure while delivering a high standard of service.
Medical Engineer
Avensys UK
10.2021 - 11.2023
- Travelled to hospitals across the UK, carrying out maintenance and repairs on medical equipment.
- Built positive working relationships with healthcare staff by providing a reliable and professional service.
- Diagnosed faults and resolved technical issues quickly to minimise disruption for customers.
- Planned workloads effectively and managed appointments across multiple sites.
- Explained technical information clearly to users and customers with varying levels of knowledge.
- Developed strong organisational and problem-solving skills in a fast-paced environment.
- Tested equipment, machinery and instruments to assess proper functioning.
- Kept project leaders regularly updated with progress, maintaining open, productive communication.
- Managed maintenance data records and tracked maintenance and operating information for onsite reference.
- Conducted tests and examined components and assemblies to identify and rectify defects.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
Security Officer
SCC
01.2020 - 01.2021
- Provided a professional and approachable presence for staff, visitors, and contractors.
- Assisted with enquiries and dealt with issues in a calm and efficient manner.
- Monitored site security and responded quickly to incidents when required.
- Worked closely with colleagues to maintain a safe environment.
- Completed reports and maintained accurate records.
Customer Service Assistant
Wilkinson
01.2019 - 11.2021
- Stocked and rotated inventory regularly.
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Provided positive customer experiences and enhanced brand reputation through attentive, helpful service.
- Processed cash and card payments during busy shopping periods, limiting customer wait times.
- Maintained a clean and organised work area, contributing to a pleasant shopping environment and promoting safety standards.
- Ensured compliance with health and safety regulations, protecting customers and staff from potential hazards.
Skills
- Customer service
- Communication skills
- Relationship management
- Problem solving
- Time management
- Technical troubleshooting
- Team collaboration
- Record keeping
Certification
- Medical Engineering Training
- Avensys UK (2023)
- Level 3 Medical Engineering Technologies
- Level 2 Medical Science
- Level 2 Public Service
- Functional Skills – Maths
- Functional Skills – English
- First Aid
Hobbies and Interests
Cars & Automotive, Travelling, experiencing new cultures, and meeting different people., Technology, Engineering and modern tech, particularly automotive overlaps.
Timeline
Police Officer
UK Police Service
11.2023 - Current
Medical Engineer
Avensys UK
10.2021 - 11.2023
Security Officer
SCC
01.2020 - 01.2021
Customer Service Assistant
Wilkinson
01.2019 - 11.2021